
Information Technology Support Specialist
2 days ago
Department: IT SupportJob Overview:We are seeking a skilled and motivated IT Helpdesk Support professional to join our team. The ideal candidate will provide exceptional technical support to our customers, ensuring the smooth operation of their IT infrastructure. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset to efficiently resolve IT issues.
Key Responsibilities:Provide remote technical support to end-users via phone, email, and remote desktop tools. Troubleshoot and resolve hardware, software, network, and system issues. Assist with the setup, configuration, and maintenance of computers, devices, and software applications.
Document and track all support tickets in the ticketing system, ensuring timely and accurate updates. Escalate issues when necessary to other IT team members when issues are beyond own abilities or are not addressed timely. Assist with account management tasks, including password resets, access requests, and user profile configurations.
Collaborate with other IT team members to identify recurring issues and suggest improvements or solutions. Assist with software installation, system updates, and maintenance tasks. Provide end-user training on new software and technologies as needed.
Maintain confidentiality and security of all company data and systems. Stay up-to-date with the latest technology trends and support best practices. Benefits:Competitive salary
Opportunities for professional growth and certifications
Job Type: Full-time
Pay: Php20, Php25,000.00 per month
Schedule:8 hour shift
Evening shift
Monday to FridayNight shift
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