UX Designer Principal

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

• In collaboration with Associate Director of IT Digital, lead AIA's digital transformation from a design experience perspective

• Evolve and contribute to best-in-class digital design systems that define AIA digital experience

• Be responsible and accountable for the quality of Design Experience solutions and adherence to Design System

• Mentor junior designers and build the best-in-class in-house design experience capabilities for Group within the Philippines

• Design and build simple, easy, yet delightful digital experiences for customers and employees

• On-time delivery of UX solutions that meets AIA Group standards

• Collaborate with peers and cross functional teams to execute best-in-class Design based on requirements and project briefing that deliver on both customer and business outcomes

• Advocate for the customer

Roles and Responsibilities:

Design (75%)

• Collect/understand/negotiate requirements, constraints (time/technology), and expectations, and independently manage the creation of UX/UI solutions for assigned projects
• Production of key design artefacts ranging from initial sketches through to low fi digital wires, prototypes, high fi wires, user flows, IA maps etc.
• Contribution to Group Digital Design System (component library with guidelines), and help maintain its component quality at the best-in-class
• Collaborate with Design research and Content design team members on the end to end design process
• Collaborate with design team members across individual BU's across APAC to shape and deliver best-in class digital experiences
• Stay informed and in tune with the latest developments within UX methodologies, best practices, trends etc., and share with the team
• Work with local BUs to balance the governance and autonomy in creating new components and design solutions
• Review BU UX solutions and suggest improvements
• Respond to and shape design briefs in support of BU requirements and needs

Team management (5%)

• Support junior designers on the assigned projects to meet agreed timelines with quality
• Review and critique solutions produced by junior designers assigned to the same projects to make sure that the UX solutions meet the Group standards
• Constantly identify areas of improvement in our work process, including the process between Group and local BUs, and suggest executable actions

Project management (15%)

• Plan design activities for the assigned project, assign tasks to supporting designers, and agree with the stakeholders for the asset delivery schedule with minimal supervision
• Negotiate with stakeholders and steer the projects to the right direction from UX perspectives while meeting requirements
• Manage all the UX activities for the assigned projects while meeting the tight deadline and expectations from stakeholders with minimal supervision
• Regularly update stakeholders / PM with the progress of planned UX activities

Minimum Job Requirements:

Experience and Education

• Bachelor's or master's degree in related fields or equivalent experiences
• Min 7+ years of relevant experiences
• Track records of creating truly human centered, delightful customer experiences for large corporations (could be a client)
• Desirable: Experience in a startup environment/demonstration of an ability to build a team/business from the ground up

Knowledge and Skills

• Have the highest standards in building the best-in-class Design
• Hands-on design skills with the industry standards tools
• Updated with the latest UX trends, best practices, methodologies, and tools
• Must have hands-on knowledge of the end-to-end development process for a large digital products.
• Superior verbal and written presentation skills to communicate the ideas in a clear and concise manner to designers, technologists, project managers and executives
• Ability to think strategically to produce maximum ROI for Group

Others

• Must be goal driven and have an ability to find ways to reach the set goals
• Must be organized, able to work with minimal supervision, flexible to switch rapidly between different projects and manage them in a timely manner
• Must be a self-starter and willing to accept tough challenges with a positive attitude
• Must be persistent and proactively make necessary actions to achieve goals
• Have a good balance between details and a big picture
• Must be interested in digital transformation of a traditional company
• Multilingual capability is a plus
• Experience within Insurance/financial domains is a plus

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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