Quality Assurance Manager

Quality Assurance Supervisor RoleWe are seeking a seasoned Senior Quality Assurance Manager to lead our team of Quality Assurance Analysts. As a key member of our organization, you will play a critical role in ensuring consistent and accurate evaluations of customer interactions.You will be responsible for developing and implementing quality assurance...

OverviewJoin to apply for the Quality Assurance Analyst role at IntouchCX.IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a...

Lead Quality Assurance Project ManagerThis key role oversees and manages internal quality assurance projects and initiatives across multiple teams, fostering collaboration and alignment among stakeholders. As a leader in quality assurance, you will work closely with the QA management team to gather updates, escalate risks, and remove blockers. Your ability...

The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

Job Title: Quality Assurance SpecialistWe are seeking a highly skilled professional to champion quality within our organisation, ensuring the delivery of high-quality products and services that meet or exceed customer expectations.The successful candidate will be responsible for monitoring, maintaining and improving our purpose-built Quality Management...

Role & Responsibilities:I. Team Leadership & Development (30%):1.Team Management:Lead, mentor, and develop a high-performing team of Quality Analysts and Trainers. This includes hiring, onboarding, performance management, coaching, and career development.2.Goal Setting & Coaching:Set clear performance expectations and provide ongoing coaching, feedback, and...

Job SummaryWe are seeking a skilled Quality Assurance Specialist to join our team. The ideal candidate will have experience in ensuring quality support for an organization, interpreting and implementing quality assurance standards, providing accurate and comprehensive feedback.Main ResponsibilitiesReview agents' conversations to ensure compliance with...

Senior Quality Assurance SpecialistWe are seeking a Senior Quality Assurance Specialist to lead our QA team and ensure client satisfaction through data-driven analysis, coaching, and collaboration.The ideal candidate will focus on identifying quality issues, preventing churn, and raising the bar for assistant performance. Key responsibilities include...

Quality Assurance RoleThe Quality Assurance position is responsible for evaluating the performance quality of associates who interact with customers. This individual will monitor various interactions to assess demeanor, technical accuracy, and customer service performance. They will also assist in developing quality processes and procedures to improve the...

OverviewWe are seeking a meticulous and diligent Quality Assurance Specialist to join our team. This role focuses on ensuring the accuracy, compliance, and quality of patient care documentation, with a particular emphasis on adherence to Medicare guidelines. As the Quality Assurance Specialist, you will audit documents, provide training, and collaborate with...