Expert Level Support L3

2 days ago

Makati City, National Capital Region, Philippines Lingaro (Philippines), Inc. Full time ₱500,000 - ₱1,200,000 per year

Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.

What You'll Be Doing:

  • Provide expert service support as L3 specialist for the service.
  • Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
  • Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
  • Timely update assigned tasks, and provide responses and solutions within the agreed team's timelines.
  • Problem corrective action plan proposals.
  • Deploying bug-fixes in managed applications.
  • Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
  • Tasks may include incident or problem resolution, automation, change assessment, or implementation/deployment of change requests.

What We're Looking For:

  • Extensive experience in Power BI (DAX, Power BI Service, Power Query)
  • Proficiency in Power Automate, Azure Analysis Services (AAS), Azure DevOps (ADO), Visual Studio, SQL Server Management Studio (SSMS)
  • Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up
  • Experience working with Azure environments
  • Experience with building, testing, and deploying process
  • Open to ASIA shift
  • Willing to work during weekends or holidays as needed.
  • Strong problem-solving, analytical, and critical thinking skills.
  • Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
  • Proven ability to mentor and support team members through technical leadership

Missing one or two of these qualifications? We still want to hear from you If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.

Offer

  • Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
  • "Office as an option" model.You can choose to work remotely or in the office.
  • Flexibility regarding working hours and your preferred form of contract.
  • Comprehensive online onboarding program with a "Buddy" from day 1.
  • Cooperation with top-tier engineers and experts.
  • Unlimited access to the Udemy learning platform from day 1.
  • Certificate training programs. Lingarians earn 500+ technology certificates yearly.
  • Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
  • Internal Gallup Certified Strengths Coach to support your growth.
  • Grow as we grow as a company. 76% of our managers are internal promotions.
  • A diverse, inclusive, and values-driven community.
  • Autonomy to choose the way you work. We trust your ideas.
  • Create our community together.Refer your friends to receive bonuses.
  • Activities to support your well-being and health.
  • Plenty of opportunities to donate to charities and support the environment.
  • Great Place to Work Certified Employer in the Philippines

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