Branch Manager

3 days ago

Manila, National Capital Region, Philippines Two Futures Inc Full time ₱900,000 - ₱1,200,000 per year

THE JOB:

Branch Supervisors or Managers will be assigned for our Glorietta Makati Branch, BGC Taguig City Branch, Santolan Town Plaza San Juan Branch and Ayala Cebu Branch

CUSTOMER EXPERIENCE

  • Mandated to build and boost client relation. Handles client complaints and acts immediately on it and ensure that client satisfaction is met at all times.
  • Maintains positive relations with all contacts, clients, potential clients and team players in order to expand the branch' pool of clients
  • Ensure employees' adherence to the company's objective on Customer Experience and Customer Journey

Sales Management

  • Ensures sales targets including individual sales target is (daily, weekly, monthly) achieved at all times.
  • Leads in the submission of monthly sales performance and analysis reports.

OPERATIONS

  • Conducts daily cash audit of the total cash funds and records the same in the Daily Cash Count.
  • Monitor staff attendance and ensure smooth and continuous operations of the branch
  • Ensures that housekeeping standards, adherence to visual & product display guidelines, and security guidelines are complied with.

INVENTORY

  • Spearhead safekeeping of all delivery and transfer documents.

Other Tasks:

  • Conduct Employee Performance Reviews
  • Maintains harmony in the branch at all times.
  • Handles and resolve staff problems and concerns, constantly ensure welfare and safety of staff
  • Conducts pre-operations checking on cleanliness, orderliness, and readiness of the branch and in line with SOPs.
  • Ensures all Branch document is well filed and kept (Govt Permit, Memos, Service Reports etc). and regulatory permits are updated, intact and complied with at all times.

QUALIFICATION REQUIREMENTS

  • College level/ College Graduate
  • With minimum of 3 years' experience in handling store/branch management in Retail, Service Industry (Hotel/Hospitality & Resto/Food, Grooming or Personal Care industries)
  • 2 to 3 years as solid experience either supervisory level.
  • Highly organize and must be able to motivate her team, assess situations quickly and solve problems.
  • Excellent written, verbal communication skills
  • Must be able to work both independently and as a team player
  • With sound judgment on handling basic to vital decision making, and can pay attention to internal and external customers
  • Excellent negotiation and speaking skills to resolve the issue
  • Able to lead and handle cross functional roles or collaborative roles

Please note that the entire recruitment process will be conducted virtually, and we're here to support you every step of the way

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