Collections Manager

4 days ago

Quezon City, National Capital Region, Philippines UnionBank of the Philippines Full time ₱900,000 - ₱1,200,000 per year

Job Description

  • Manages collection activities for assigned portfolio to deliver net credit loss set by the business.
  • Identifies risks on the portfolio and recommend appropriate collection strategies for various segments of the portfolio and/or scenarios.
  • Analyzes flow rate and delinquency trends and provide recommendations to management to mitigate business risk.
  • Provides feedback and recommendations to management and other areas of the business on effectiveness of collection strategies.
  • Reviews call quality of analysts through barge-ins. Implement action plans based on results of call quality review.
  • Regularly reviews and assesses individual performance of analysts, semi-annual and annual Performance Appraisals of all analysts in his/her team.
  • Initiates Development Plan of Officer/s in his/her team as needed and regularly review and monitor progress.
  • Manages and coaches collections analysts to ensure goals are achieved.
  • Ensures that all collections analysts are in compliance with various policies of the bank on Information Security, Clean Desk, etc.
  • Perform critical functions such as escalation upon detection of accounts and procedures with issues
  • Able to handle projects that may improve agency management performance
  • Able to conduct and participate in the quarterly control audits of Collections covering different processes both internal and external
  • Represents collections in meetings with other units pertaining to collections related processes

Qualifications

  • Strong problem solving and critical thinking skills.
  • Must be able to think outside of the box.
  • Strong analytical skills and logical reasoning.
  • Strong computer skills,
  • Goal oriented, self-starter, hardworking and process oriented.
  • Should have the ability to work well under pressure.
  • With good oral and written communication skills.
  • Must possess the ability to work well with others
  • Should have attention to details.

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