Application Support Specialist

6 days ago

Ayala Alabang, National Capital Region, Philippines Dataflow Verification Services Limited Full time ₱900,000 - ₱1,200,000 per year

Job Role Summary:

As an Application Support Specialist, you will be responsible for supporting Dataflow's internal application suite, which leverages a diverse backend of technologies including IBM BPM, AWS Serverless Environments, Oracle, PostgreSQL, MySQL, Aurora, MSSQL, DynamoDB, and MongoDB. You will also support applications built on AWS ECS, Lambda, and other serverless services. This role requires a commitment to ensuring high service reliability, swift incident resolution, and continuous service improvement.

Key Responsibilities

  • Technical Support: Provide comprehensive support for DataFlow's internal applications and manage all service requests through the ticket management system.
  • Incident and Change Management: Prioritize and resolve incidents quickly while assisting with new code releases through a rigorous change management process.
  • Process Improvement: Proactively identify opportunities to improve service reliability and efficiency, and create clear process documentation.
  • User Communication: Maintain regular, effective communication with end-users about incidents and changes to manage expectations.
  • Operational Adherence: Consistently meet established KPIs, including speed of response, resolution, quality, and customer satisfaction, and be available for flexible hours (6 AM to 7 PM and out-of-hours emergencies).

Qualifications

  • Education & Experience: A Bachelor's degree in Computer Science, IT, or a related field, with a minimum of 3 years of experience supporting global enterprise applications.
  • Technical Skills: Proficiency in SQL, with basic knowledge of a modern scripting language like Python or
  • Database Management: Experience with database environments, preferably Oracle, but also MySQL, MSSQL, or Sybase.
  • Operational Knowledge: Familiarity with production management environments, including change management, ticket processing, and the Software Development Life Cycle (SDLC).
  • Communication & Compliance: Excellent English communication skills (both written and oral), with familiarity in data security compliance (e.g., ISO27001, GDPR), and the ability to work shifted hours.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Paid training

Ability to commute/relocate:

  • Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you flexible to shifting schedules?

Work Location: In person

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