Operations Assistant

2 days ago

Manila, National Capital Region, Philippines Your Outdesk Solutions Corp Full time

Apply here:

Important Please ensure your resume is fully updated before submitting your application. Highlight any experience supporting Australian clients or working with Australian companies, and clearly mention the company name(s). Experience with Australian clients will be given priority, so make sure your most recent roles, relevant skills, and achievements are accurately listed.

​​​​​​​Job Brief

The Operations Assistant provides administrative and operational support to the traffic control team, helping coordinate client interactions, manage sales documentation, and ensure a streamlined workflow across departments. This role is essential to ensuring timely delivery of quotes, maintaining CRM data, and supporting customer satisfaction initiatives.

Responsibilities

Administrative Support

  • Prepare and send quotes, proposals, and service invoices.

  • Maintain accurate client records and update information in internal software systems.

  • Manage and maintain up-to-date client contact lists.

Customer Service

  • Respond to client inquiries in a timely, professional manner.

  • Direct client queries to appropriate personnel.

  • Follow up on proposals and quotes to ensure decisions are made promptly.

Sales Support

  • Monitor the sales pipeline and support timely progression of leads.

  • Schedule meetings, site visits, and sales team activities.

  • Compile sales reports and performance summaries for management.

  • Communication and Coordination

  • Act as liaison between project managers, field teams, and clients.

  • Relay important updates and requirements to relevant parties efficiently.

  • Assist with the flow of information across teams to ensure consistency and accuracy.

Process Improvement

  • Identify areas for improvement in administrative and sales processes.

  • Contribute to the implementation of new tools and process enhancements.

  • Gather field team and client feedback to inform operational upgrades.

Requirements

  • 1–2 years of experience in a similar administrative or operations role.

  • Exposure to traffic control, construction, or logistics environments is preferred.

  • Software Proficiency

  • Strong skills in Microsoft Office (Word, Excel, Outlook).

  • Experience with CRM or scheduling platforms.

Education

  • High school diploma or equivalent.

  • Further education in business administration or a related field is desirable.

Personal Attributes

  • Detail-oriented and organised.

  • Excellent communication and interpersonal skills.

  • Strong time management and prioritisation skills.

  • Able to work collaboratively in a fast-paced, team-based environment.

Time Zone: Australian Business Hours

Applicant Location: Must be Filipinos living in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

  • Paid Leave

  • 13th Month Pay

  • SSS

  • Philhealth

  • Pag-Ibig

  • BIR

  • HMO

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