Team Leader

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Team Leader
Robinsons Cyberscape Beta Site, Ortigas, Philippines
Reporting to: Operations Manager

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2024)
• Get recognized through our 'Value Awards'
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

As a Team Leader, you'll be primarily responsible for leading a team of Customer Retention/Sales and/or Retailer Support Agents within an Inbound/Outbound call centre environment.

The role of the Team Leader will be to provide close supervision and regular coaching and mentoring to the Agents ensuring they consistently meet and/or exceed daily/weekly/monthly production volume and quality targets

YOUR DAILY RESPONSIBILITIES

• Oversee the calls handled and other tasks of the Agents through inbound/outbound calling.
• Motivate, encourage and lead the team.
• Training and development of your agents.
• Measure, report and review KPIs and targets while taking remedial action when needed.
• Work autonomously to manage day-to-day team activities ensuring team milestones and objectives are fulfilled.
• Direct any other queries to the relevant department/person as required.
• Always represent the company in a professional and courteous manner.

A BIT ABOUT YOU

• Strong leadership qualities to motivate associates.
• Focus and Drive on achieving quality and performance targets.
• Excellent communicator in English language (written and spoken).
• Excellent time management skills.
• Knowledgeable about contact center operations and metrics preferably in Australian lines of business
• Must, at least, have finished high school.
• With strong interpersonal, customer service/sales/up-selling skills
• Intermediate to Advanced Microsoft office applications skills
• Helpful, patient and friendly attitude with a drive to take on new challenges and learn
• Possesses excellent attention detail
• Exceptional listener; able to comprehend well.
• Open to working in shifting schedules.
• At least 1 year experience as a Team Leader
• Experience in sales is a plus

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for? Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life