Cleaning Manager for Serviced Accommodation

2 days ago

Taguig, National Capital Region, Philippines Officium Group Full time

Job Title: Cleaning Operations Manager
Department:
Cleaning Manager for Serviced Accommodation (Short Term Rental)

Reports To:
Operations Manager

Purpose of the Role
To ensure all properties managed by our clients meet the highest standards of cleanliness and guest satisfaction by overseeing cleaning operations, managing team performance, and leveraging technology and AI tools for efficiency and quality control.

Key Responsibilities

  • Daily Operations Management
  • Oversee and coordinate all cleaning activities across assigned properties.
  • Send daily reminders and schedules to cleaning teams.
  • Monitor task completion through digital checklists and automated notifications.
  • Quality Assurance & Compliance
  • Conduct regular inspections using photo/video documentation.
  • Ensure adherence to cleaning SOPs and safety standards.
  • Validate VIP Guest Cleaning Checklists and acknowledgement forms.
  • Tech & AI Utilization
  • Use Slack integrations for real-time task tracking and alerts.
  • Manage digital checklists and cloud-based reporting tools.
  • Utilize AI-powered scheduling tools to optimize cleaning routes and staff allocation.
  • Reporting & Analysis
  • Generate daily, weekly, and monthly reports on cleaning performance, compliance, and guest feedback.
  • Use data visualization tools (e.g., Google Data Studio, Power BI) to present trends and KPIs.
  • Perform root cause analysis for recurring issues and propose actionable solutions.
  • Track cost efficiency and resource utilization using digital analytics tools.
  • Issue Resolution & Communication
  • Respond promptly to cleaning-related complaints and tickets.
  • Coordinate with Service Associates and other departments for problem-solving.
  • Document property damage or maintenance issues with clear evidence.
  • Special Cleaning Tasks
  • Organize "Setup Cleans" for new properties and "Exit Cleans" for offboarding.
  • Manage rubbish collection and disposal schedules efficiently.
  • Reporting & Documentation
  • Maintain accurate digital records for audits and performance reviews.
  • Generate weekly and monthly reports using automated tools.

Required Skills & Qualifications

  • Strong organizational and leadership skills.
  • Excellent communication (WhatsApp, Slack, email).
  • Familiarity with digital platforms (Google Workspace, Slack).
  • Ability to learn and adapt to AI tools for scheduling, quality control, and reporting.
  • Basic data analysis skills for interpreting AI-generated insights.
  • Willing to work onsite at our BGC office with UK flexible hours

Performance Metrics

  • 100% compliance with cleaning schedules and checklist submissions.
  • Timely resolution of complaints and issues.
  • Positive guest feedback on cleanliness and property condition.
  • Effective use of tech and AI tools to improve efficiency and reduce errors.

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