Medical Operations Coordinator

16 hours ago

Ortigas Metro Manila, Philippines GLOBAL RESCUE PACIFIC LLC PHILIPPINES Full time ₱1,200,000 - ₱2,400,000 per year

About us

Global Rescue is the world's leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. Global Rescue has been established in the Philippines since 2016.

For more information, please see

Role Overview:

We are seeking a dedicated and detail-oriented individual to join our team as an Operations Coordinator. As an Operations Coordinator, you will play a crucial role in supporting our medical and security operations teams by efficiently managing and coordinating medical and security evacuations, satellite SOS alerts, and related administrative tasks.

This role requires strong organizational skills, effective communication, and a commitment to providing exceptional service to our members in times of need.

Key Responsibilities:

  • Monitor satellite SOS alerts, promptly initiate response procedures and communicate with responding agencies
  • Provide administrative support to the operations teams
  • Collaborate with the medical and security operations teams to ensure timely and accurate response to satellite SOS alerts, other emergency and non-emergency situations
  • Coordinate the logistics of medical and security evacuations, including arranging transportation, accommodations, and other necessary resources as directed by the duty supervisor and senior specialists
  • Research and maintain operations resources and databases
  • Communicate effectively with vendors, and internal teams to provide updates, gather information, and ensure a smooth execution of services
  • Maintain accurate and up-to-date records of all activities
  • Assist in improving operational processes to enhance efficiency and service quality
  • Other duties as assigned

Qualifications/Background:

  • College degree
  • At least 3 years of customer service, medical hotline or emergency dispatch experience
  • Preferably having an allied medical experience or a healthcare background is a plus.
  • Excellent English communication skills, both written and verbal
  • Well-versed in the use of Microsoft Applications - SharePoint, Dynamics, Word, Excel and Outlook
  • Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment
  • Exceptional attention to detail and accuracy in record-keeping and data management
  • Proficient in using technology and software for administrative and operational tasks
  • Ability to remain composed under pressure
  • Flexibility in working hours, the role will involve 12-hour shifts, including weekends, holidays and nights

Work Schedule & Arrangement

  • Compressed workweek schedule:

(To be discussed in the interview)

  • Night shift: 12-hour shift (8pm-8am)
  • Onsite: Ortigas Ave., Pasig City, Manila

WHAT WE OFFER

  • Global Rescue Membership on Day 1 – access best-in-class emergency response services
  • Comprehensive HMO – for you + 50% for your dependents
  • Life Insurance – premium membership coverage
  • Paid Time Off – vacation, holidays, sick leave & gov't leave credits (maternity, paternity, solo parent, etc.)
  • Career growth and promotion opportunities
  • Employee Referral Incentive – bring in talented friends and get rewarded
  • Monthly Employee Engagement Activities & Annual Company Events
  • Work-life Balance
  • 13th-month pay, Overtime pay, Night differential pay
  • Annual performance-based incentives & salary increase

Compensation: Base Salary + 5,000 PHP premium night shift + Annual performance-based incentive

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