Senior NOC Engineer

4 days ago

Pasig, National Capital Region, Philippines Asia Teleservices, Inc. Full time ₱900,000 - ₱1,200,000 per year
WHO WE ARE

Asiatel Outsourcing is experiencing exceptional growth and is actively seeking top-tier talent to join our expanding team. As we continue to scale our operations, we remain committed to fostering a culture of excellence, innovation, and continuous improvement. Our team is dedicated to delivering outstanding solutions and ensuring seamless operations for our clients worldwide. Join us and be part of a company that values expertise, teamwork, and professional growth.

JOB SUMMARY

We are seeking a Senior NOC Engineer – Vicidial to lead the monitoring, management, and continuous improvement of our network and VoIP infrastructure, with a strong focus on Vicidial systems. This role requires expert-level knowledge of Vicidial/Asterisk, system administration, and network operations in a high-availability environment. The successful candidate will act as a subject matter expert, driving system optimization, resolving complex incidents, and mentoring junior team members while ensuring 24/7 system reliability and performance.


KEY RESPONSIBILITIES

Network Operations & Leadership

  • Lead the monitoring and maintenance of network and system performance, ensuring proactive issue resolution and minimal downtime.
  • Manage escalated technical incidents and provide Tier 3 support, coordinating with cross-functional teams for resolution.
  • Maintain and update network documentation, configurations, and incident logs to support operational transparency and audit readiness.

Vicidial & Infrastructure Management

  • Design, deploy, and manage Vicidial systems on both cloud and on-premises environments.
  • Optimize VoIP routing, system performance, and call quality across multiple dialer platforms (Vicidial, Issabel, Asterisk).
  • Oversee system maintenance, version upgrades, and backup strategies to ensure reliability and business continuity.
  • Collaborate with operations and IT leadership to scale infrastructure and align with business goals.

Cybersecurity, Compliance & Technical Mentorship

  • Implement and enforce cybersecurity best practices and compliance standards (ISO, GDPR, HIPAA, etc.).
  • Stay up-to-date with emerging cyber threats, patches, and security protocols.
  • Provide mentorship to junior NOC engineers and support staff; conduct technical training sessions as needed.
  • Lead initiatives to enhance IT literacy and operational efficiency across teams.

QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3–5 years of experience in NOC operations, VoIP systems, or IT infrastructure roles.
  • Proven expertise in Vicidial, Asterisk-based dialers, and VoIP management.
  • Strong background in network troubleshooting, Linux system administration, and cloud-based deployments.
  • Understanding of cybersecurity frameworks and compliance regulations.
  • Excellent problem-solving, communication, and leadership skills.
  • Willingness to work in a 24/7 environment with rotating shifts or on-call duties.

WHY JOIN US?
  • Be part of a growing team that values innovation and ownership.
  • Work on global infrastructure challenges with a chance to lead and influence.
  • Competitive compensation and opportunities for advancement.

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