Telesales Manager

About Workplace

Workplace is a leading facilities management company in the UK, providing comprehensive services to enhance and maintain commercial spaces. We specialise in self-delivered commercial cleaning services while offering a full spectrum of facility support services through our trusted partnerships.

FUNCTIONS/RESPONSIBILITIES

Management

• To manage, support and motivate the New Business Team to prioritise and develop the highest quality target business leads to achieve and exceed sales targets

• To produce reports and analysis on the leads data via Salesforce/Outreach

• Provide regular reporting and insights at meetings and to senior management

• Recruitment support in selecting & interviewing candidates for future positions

• Monitor and analyse trends, client portfolio, relevant markets, and innovation opportunities to identify new business opportunities

Sales

• Identify ideal and current clients, core business, the key services we offer and the industries/areas to target for future business.

• Collaborate with the sales team to execute follow-up strategies, including email campaigns and client communications. Cold/warm outreach to qualify sales leads.

• Work with the sales team to ensure marketing efforts align with sales goals, enabling a cohesive approach to lead generation and conversion.

• Develop sales organisation, processes and communication to increase sales team's efficiency and campaign power

• Create detailed market intelligence reports to inform business strategy

• Design & Implement sales strategies based on business requirements.

• Setting weekly and monthly sales targets ensuring they are met by all team members.

• Keeping up to date with the latest industry trends and developments

• Develop and maintain sales forecasting models

• Prepare and present comprehensive performance reports to senior management

• Analyse campaign performance metrics and implement improvements based on results

Systems Update and Reporting

• To maintain and update Outreach/Salesforce accurately and in accordance with the data protection requirements.

• To carry out data cleaning to provide accurate information and support for marketing campaigns and to increase new business opportunities.

• Analyse sales data and market trends to identify growth opportunities

• Provide detailed analysis of campaign effectiveness

• Develop and maintain sales forecasting models

Team Development

• Collaborate with the team and with other departments and divisions within the organisation to identify any process improvements and improve standards, efficiency and profitability.

• Foster a culture of continuous improvement and data-driven decision making

• Support career progression within the team

Required Skills & Qualifications

• 3+ years of experience in a telesales enablement role, preferably in service industry

• 3+ years of experience in managing and directing a New Business Team

• Knowledge of Salesforce and Outreach systems and LinkedIn Navigator

• Experience in planning and implementing sales strategies

• Ability to write and present data driven and analytical reports at Senior Management level

• Strong analytical and data interpretation skills

• Strong understanding of email campaign strategy and execution

• Team leadership and development experience

Desired Qualifications

• Experience in service industry or related industry (B2B)

• Data management experience

• Data analytics qualifications or demonstrated expertise

• Professional sales management certifications

Leadership Competencies

• Strategic thinking and planning

• Data-driven decision making

• Performance management

• Market analysis and trend interpretation

• Process innovation

• Team development and coaching

What We Offer

• Senior management position in a growing organisation

• Opportunity to shape business development strategy

• Competitive compensation package including performance bonuses

• Professional development opportunities

• Modern work environment and tools

• Access to leading market analysis and research tools

Our Values

• Commitment to sustainability and environmental stewardship

• Focus on health and safety

• Dedication to innovation and technological advancement

• Emphasis on diversity, equity, and inclusion

• Customer-centric approach to service delivery

Workplace is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to maintaining a diverse and inclusive workplace where everyone can thrive.