CSR- Nonvoice account bridgetown site

7 days ago

Pasig, National Capital Region, Philippines Top Alliance Full time ₱15,000 - ₱30,000 per year
Job Summary:

We are looking for enthusiastic and detail-oriented individuals to join our Non-Voice Process team. This role involves handling customer queries, data entry, email/chat support, and backend operations without the need for voice calls. Freshers and experienced candidates from any background are welcome to apply.


Key Responsibilities:
  • Handle customer queries through email, chat, or ticketing systems.
  • Manage data entry, verification, and documentation tasks.
  • Maintain accurate records of customer interactions and transactions.
  • Ensure timely resolution of issues within defined service levels.
  • Coordinate with internal departments to resolve customer concerns.
  • Maintain confidentiality and adhere to company policies and guidelines.

Required Skills & Qualifications:
  • Minimum educational qualification: 12th pass / Diploma / Graduate (any stream).
  • Good written communication skills in English.
  • Basic computer knowledge (MS Office, typing skills, internet usage).
  • Ability to multitask and work in a fast-paced environment.
  • Attention to detail and accuracy.
  • Freshers are welcome; prior BPO/non-voice experience is a plus.

Benefits:
  • Competitive salary and performance incentives.
  • Flexible working hours / rotational shifts .
  • Paid training and career growth opportunities.
  • Supportive and inclusive work culture.

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