Airlines Account for Customer Service Specialist

1 week ago


Lahug Cebu, Philippines Stark Asia Solutions Inc. Full time

Airlines Account - Customer Service Specialist | 6 months BPO Experience required

Location: Cebu IT Park, Lahug, Cebu

Night shift/Shifting - Onsite

LOB: Voice - Airlines/Travel

About the role:

As an Airline Specialist you will:

  • Handle flight bookings, changes, and cancellations with accuracy and efficiency
  • Assist passengers with travel inquiries, policies, and special service requests
  • Ensure excellent customer experience by resolving issues and providing timely support

What we offer:

  • Competitive Salary Package (with Open Salary/Approval)
  • 20% Night Differential
  • HMO Coverage from Day 1 of employment
  • Paid Training + Allowances (Rice, Clothing and Transportation) + Bonuses

What we are looking for:

  • at least 6 months BPO experience (voice and international)
  • SHS/College Graduates or Undergraduates (at least 2 years for Old Curriculum Graduates)
  • Amenable to work ASAP this December at Cebu IT Park (onsite)
  • Preferably located in Cebu City

Hiring Process:

  • Screening/Validation
  • HRI (Initial Interview)
  • Assessment
  • Final Interview

Requirements:

  • Proof of Education (Diploma/TOR/Certificate of Completion)
  • Most Recent Certificate of Employment
  • NBI Clearance
  • PSA Birth Certificate
  • Government numbers (SSS, PAGIBIG, PHILHEALTH, TIN)


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