Airlines Account for Customer Service Specialist
1 week ago
Airlines Account - Customer Service Specialist | 6 months BPO Experience required
Location: Cebu IT Park, Lahug, Cebu
Night shift/Shifting - Onsite
LOB: Voice - Airlines/Travel
About the role:
As an Airline Specialist you will:
- Handle flight bookings, changes, and cancellations with accuracy and efficiency
- Assist passengers with travel inquiries, policies, and special service requests
- Ensure excellent customer experience by resolving issues and providing timely support
What we offer:
- Competitive Salary Package (with Open Salary/Approval)
- 20% Night Differential
- HMO Coverage from Day 1 of employment
- Paid Training + Allowances (Rice, Clothing and Transportation) + Bonuses
What we are looking for:
- at least 6 months BPO experience (voice and international)
- SHS/College Graduates or Undergraduates (at least 2 years for Old Curriculum Graduates)
- Amenable to work ASAP this December at Cebu IT Park (onsite)
- Preferably located in Cebu City
Hiring Process:
- Screening/Validation
- HRI (Initial Interview)
- Assessment
- Final Interview
Requirements:
- Proof of Education (Diploma/TOR/Certificate of Completion)
- Most Recent Certificate of Employment
- NBI Clearance
- PSA Birth Certificate
- Government numbers (SSS, PAGIBIG, PHILHEALTH, TIN)
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