Customer Service Representative | Onsite | Night | Day 1 HMO | Up to PHP28K

Care Starts With a Conversation

Find a role that respects your life beyond work while letting you make a real difference every day. In medical customer service, your empathy and attention to detail directly support patient care-while offering stability, growth, and the freedom to focus on what matters most once your workday ends.

Job Description

As a Customer Service Representative, you will support patients with prescription orders and inquiries, coordinate with pharmacy teams, and ensure accurate, compliant handling of sensitive healthcare information-delivering clarity, care, and reliability at every interaction.

Job Overview

Employment type: Full-time

Shift: Night shift (Weekends Off)

Salary: PHP26,000 to PHP28,000

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1 year of Customer Service experience in pharmacy, healthcare, medical office, or a similar field
• Strong communication skills, both verbal and written
• Excellent attention to detail and data entry accuracy
• Ability to work in a fast-paced, patient-focused environment
• Proficiency with computer systems and customer service software
• Empathy, patience, and a strong desire to help others

Your Daily Tasks

• Assist patients with placing prescription orders via phone, email, or other communication channels
• Liaise with the pharmacy team to confirm prescription details and ensure accurate fulfillment
• Communicate clearly with patients regarding order status, prescription questions, and general inquiries
• Maintain accurate records of patient interactions and prescription details
• Ensure compliance with privacy laws and healthcare regulations, including HIPAA
• Handle sensitive information with discretion and professionalism
• Identify and escalate prescription or service issues as needed

About the Client

Our client is a US-based medical practice committed to improving access to quality healthcare through efficient, patient-centered services. Known for their streamlined processes and strong care standards, they prioritize accuracy, confidentiality, and compassionate communication-creating an environment where healthcare support teams play a vital role in enhancing patient outcomes.

Welcome to Emapta Philippines

Emapta is a team built on camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, we offer stability, competitive compensation, and meaningful global exposure. Here, you'll work with international clients in a collaborative, inclusive environment that supports learning, innovation, and long-term career growth.

Apply now and be part of the #EmaptaEra.