Junior Customer Support GIS Specialist

2 days ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱350,000 - ₱700,000 per year
  • Full-time
  • Offshoring type (work with our US client)
  • Shifting schedule (must be amenable to work morning, mid, and night shift)
  • Days off: any 2 days of the week
  • Remote (equipment will be provided)

CUSTOMER SUPPORT GIS SPECIALIST

RESPONSIBILITIES:

  • Accurately identify and address any issues or questions customers may have when using the client's products to plan, fly, process, or analyze their data and escalate to internal groups as needed
  • Educate and empower users so that they become better end-users and leave with a positive feeling after each support interaction
  • Create and maintain documentations that answer FAQs
  • Identify common end-user challenges to suggest better solutions.
  • Own the generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc.) to customers.
  • Process imagery data using the client's photogrammetry technology and tools
  • Ensure delivered data products meet end-user requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirements.
  • Assist in keeping the data processing pipeline running like a well-oiled machine, delivering products on target and on time.

QUALIFICATIONS:

  • Bachelor's Degree in Geodetic Engineering or any related course
  • Ideal candidates will have 1+ years of experience using other photogrammetry and GIS tools, such as Pix4D, Agisoft, Global Mapper, QGIS, ArcGIS, etc.
  • Preferably 1+ years of experience in troubleshooting data processing issues in automated data processing pipelines (not specific to image processing)
  • Preferable 1+ year of experience with databases, preferably MySQL
  • At least 2+ years' experience providing direct technical resolutions
  • Outstanding oral and written communication skills in English
  • Comfortable with using technical jargons and able to communicate complex solutions in easy-to-understand terms
  • Demonstrates strong problem solving and analytical skills to troubleshoot, replicate, and escalate issues as needed
  • Can empathize with resolution and communicate with diplomacy, tact, and poise under pressure
  • Team-first attitude, self-starter approach
  • Candidates must be amenable to working in the night shift and/or shifting schedule

  • GIS Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines OutPro Global Limited Full time ₱480,000 - ₱720,000 per year

    Benefits:Salary: PHP 40,000 - PHP 60,000 per month (depending on experience)Location: Remote – PhilippinesJob Type: Full-Time | Day Shift (Sydney, Australia Time Zone)28 days of paid leave per yearPerformance-Based Annual IncentiveHMO coverageClear path for career growth and developmentEssential Requirements:Bachelor's degree in Geography, Urban...

  • Junior GIS Mapping Analyst

    2 hours ago

    Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱350,000 - ₱600,000 per year

    About Us is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...

  • GIS Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Fyfe Company, LLC Full time ₱900,000 - ₱1,200,000 per year

    Fyfe's Energy and Resources Group works with major Australian clients to deliver specialist oil and gas, mining, future fuels and renewable power generation and storage projects across the country. These include pipelines, processing facilities, conventional and renewable power generation facilities, battery storage, as well as maintenance and construction...

  • GIS Analyst

    2 hours ago

    Manila, National Capital Region, Philippines Fyfe Company, LLC Full time ₱450,000 - ₱900,000 per year

    Fyfe's Energy and Resources Group works with major Australian clients to deliver specialist oil and gas, mining, future fuels and renewable power generation and storage projects across the country. These include pipelines, processing facilities, conventional and renewable power generation facilities, battery storage, as well as maintenance and construction...

  • Junior Customer Support Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Process Street Full time

    OverviewJunior Customer Support Specialist | Remote | AI SaaS SupportProcess Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run...

  • Junior Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines Process Street Full time ₱150,000 - ₱250,000 per year

    We believe in the power of process and its potential to unlock growth in teams everywhere. Who we are:Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so...

  • Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines CareCone Group Full time ₱900,000 - ₱1,200,000 per year

    About the RoleTheSenior Associatewill manage complex customer interactions, handle escalations, and mentor junior associates while ensuring a high level of customer satisfaction. This role combines hands-on service delivery with leadership responsibilities, requiring excellent communication, analytical, and problem-resolution skills.Key...

  • Information Technology Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Damage Control Project Management Full time ₱1,200,000 - ₱3,600,000 per year

    Technician (Remote – Contract Role)Client-Side Project Management Consultancy – Natural Disaster RecoveryWork from Home (Australia-Based)/ On-site (Manila Office eventually)Damage Control Project Management (DCPM)is a specialist consultancy helping Local Councils recover from natural disasters under the Disaster Recovery Funding Arrangements (DRFA). We...

  • CNC Machine Operator Aluminum

    4 days ago

    Manila, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱432,000 - ₱756,000 per year

    (Rollforming machines, CNC machine, cutting machines for Aluminum windows & doors, slat, box, octagonal pipe, GI sheet bending, powder coating machine & treatment section, Circular saw & phenol cutter)Assist in the installation, maintenance, and repair of machinery.Operate tools in order to aid in the manufacturing process.Perform periodic checks on...

  • Junior SEO Specialist

    2 days ago

    Manila, National Capital Region, Philippines Propelrr - Digital Marketing and Tech Agency Full time ₱900,000 - ₱1,200,000 per year

    As a Junior SEO Specialist, you will support the SEO team in improving website visibility and search engine rankings. You'll assist with technical SEO tasks, on-page and off-page optimization, and performance tracking.SEO Strategy and Multi-Account ManagementAssist in executing SEO strategies for assigned websites or accounts.Help monitor SEO tasks and...