Sr. IT Engineer

5 days ago

Quezon City, National Capital Region, Philippines MedHealth Connect Outsourcing Inc. Full time $104,000 - $130,878 per year

Key Responsibilities:

  • Manage the full lifecycle of escalated technical issues from Level 1 and Level 2 teams, ensuring timely and effective resolution.
  • Oversee the administration and maintenance of servers, networks, DNS, and cloud solutions (Intune, Azure, AVD) to ensure secure and stable operations.
  • Configure, troubleshoot, and maintain firewalls, switches, and other essential network devices.
  • Provide technical guidance to management and clients, aligning IT solutions with business objectives.
  • Mentor and support junior technicians, fostering teamwork and technical skill development.
  • Enhance client satisfaction through proactive problem-solving and clear, professional communication.

Qualifications:

  • Minimum of 5 years of IT experience, preferably in a Managed Service Provider (MSP) setting.
  • Extensive knowledge of server administration, DNS management, and cloud technologies (Active Directory, Intune, Azure, AVD).
  • Demonstrated expertise in diagnosing and resolving complex network and server issues, including RAID configurations.
  • Proficient in configuring and managing firewalls, switches, and networking hardware.
  • Strong communication skills with a client-centric and collaborative approach.
  • Ability to excel under pressure, prioritize critical issues, and meet tight deadlines.
  • Fluent in English (written and spoken).

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