Service Delivery Management Executive

2 days ago

Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time ₱900,000 - ₱1,200,000 per year

EDUCATION AND WORK EXPERIENCE

  • Bachelor of Science degree holder preferably in Computer Science, IT, Engineering or related course.
  • At least 7 years of IT Project/Program or Portfolio Management.

REGULAR DUTIES AND RESPONSIBILITIES

Ultimate Skill level position.
Executes the following duties and responsibilities with matured competency and proficiency:

Project Management:

  • Portfolio management of demands per business unit.
  • End to end project management across multiple vendors, teams & platforms

1) Planning

2) Execution/Delivery

3) Monitor & Control

4) Closure

  • Actively manages risk & issues in project.
  • Handles day to day project activities with no supervision but escalates support needed as necessary.
  • Provides regular project/program status update to IT management and business stakeholders
    • Manages, maintains and tracks changes on the services provided (via a Service Catalog, or other tool).

Process Governance

  • Adherence to process & governance.
  • Sets up project governance accordingly.
  • Contributes to process improvement in managing projects & deliverables.

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