Officer - Ops Support Analyst 1 (USPB Vendor Management Unit)

1 week ago

Taguig, National Capital Region, Philippines Citi Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

  • Support sites in the set-up of new vendor employees in Fieldglass
  • EERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy.
  • Maintain Entitlement document by function
  • Complete CMP and Market Place orders as needed
  • Remove access for termed employees
  • Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements.
  • Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timely
  • Partner with C2S team for review of and closure of all compliance issues
  • Follow up with each site on completion of all Citi required training
  • Follow up with sites on Pending queue completion
  • Manage weekly staffing models
  • Send out daily complaints capture MIS
  • Download and distribute monthly site scorecards
  • Tester coordination for COB and turnover testing Send huddle notes to each site for review

Qualifications:

  • Experience in US retail bank
  • Proficient in Microsoft Office, Tableau , data management, MIS
  • Preferably with Power BI experience
  • General knowledge of client reporting across the industry and our competitors
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:
Operations - Core


Job Family:
Operations Support


Time Type:
Full time


Most Relevant Skills
Please see the requirements listed above.


Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.


Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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