Retail Operations Specialist

4 days ago

Pasig, National Capital Region, Philippines San Miguel Foods Full time ₱600,000 - ₱1,200,000 per year

Responsibilities:

Operations

  • Monitor daily operations of assigned retail stores to ensure efficiency and alignment with company standards
  • Support the operators in achieving sales targets and improving satisfaction
  • Conducts on site visits to identify operational challenges and implement corrective actions
  • Oversee inventory management, ensuring proper stock levels and minimizing losses

Audit and Compliance

  • Conducts regular store audits to ensure compliance with set standards
  • Reviews sales transactions and inventory records
  • Prepares audit reports with findings, recommendations and action plans
  • Follows up on previous audit findings to ensure corrective actions are implemented

Staff Training and Development

  • Provide guidance and training to retail staff on company policies, operational procedures and customer service
  • Mentor operators or store managers and assists in performance evaluations

Local Store Marketing and Events Participation

  • Ensures that all merchandising materials are correctly distributed and displayed
  • Assists the operator in planning and implementing specific marketing initiatives and promotions
  • Coordinate with the store team to ensure proper execution of the promotion including setting up of materials and tracking progress
  • Scouts for potential events in the assigned area, organizes sponsorship with local organizations and businesses to maximize sales in the area
  • Build relationships with local communities, schools and organizations to promote the store and the brand

Reporting and Analysis

  • Track store performance and metrics, including sales, customer feedback and operational efficiency
  • Monitors and reports the performance of local marketing initiatives (Ingress and Egress reports)
  • Analyze data to identify current trends, innovations, challenges and opportunities to improve outlet sales and operations
  • Submits regular reports to management with actionable insights

Qualifications:

  • Bachelor's degree in Business Administration, or a related field.
  • At least 1-2 years relevant experience.
  • Strong organizational skills with high attention to detail.
  • Proficiency in MS Office applications.
  • Ability to work independently and manage multiple tasks effectively.
  • Strong communication and collaboration skills.

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