Client Coordinator

** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"

JOB TITLE

Client Coordinator

JOB ID

BOBMIC

INDUSTRY

Healthcare

LOCATION

LATAM / PH / South Africa

JOB STATUS

Full Time

WORK SCHEDULE

8:00am to 5:00pm PST

SALARY

$6 to $8 per hour

TARGET START DATE

ASAP

ROLE OVERVIEW

About the Client:

The client is a highly respected and internationally recognized leader in podiatric medicine and surgery. He is known for his surgical skill and innovative techniques in the field of foot and ankle care. His new venture is a boutique, high-end foot and ankle surgery practice designed to cater to a discerning clientele that values a premium, personalized healthcare experience.

About the Role:

The client is seeking an exceptional and dedicated Client Coordinator to join their boutique, high-end foot and ankle surgery practice. This is a critical role for the new practice, and the ideal candidate will serve as the primary point of contact for their clients, providing an elite and personalized customer service experience.

They are looking for an individual who is not only detail-oriented but also a cultural fit, capable of engaging in genuine, unscripted conversations that reflect the high-quality, boutique experience their clients expect. The virtual assistant will be an integral part of the team, trained to understand the business and systems in depth.

Key Responsibilities

• Serve as the primary point of contact for all incoming calls. This includes answering phones in a professional and friendly manner, scheduling appointments, and addressing client questions.
• Proactively manage the appointment calendar, including booking new appointments and rescheduling existing ones.
• Provide an exceptional level of customer service, ensuring every client interaction is natural, informative, and aligned with our high-end brand.
• Learn and utilize our specific medical record system, Modernizing Medicine (ModMed), to accurately log all client information and appointment details.
• Gain a deep understanding of our business model and services to effectively assist clients and serve as an informed extension of our in-house staff.
• Work in close communication with a backup virtual receptionist to ensure no calls are missed. This includes using communication tools like Slack or WhatsApp for seamless coordination and information transfer.
• Open to additional tasks when required and has free time available

• Exceptional Communication Skills: Must have minimal to no accent and speak English fluently and clearly. The ability to engage in natural, unscripted conversations is paramount.
• Language Proficiency (Required): Must be fluent in English (oral and written) to effectively and clearly communicate with our diverse client base. Minimal accent due to high end clientele.
• Cultural Alignment: Must be culturally aligned with American clientele, demonstrating an understanding of local customs and communication styles. Experience in similar environments (Latin America or South Africa) is a plus.
• Technical Acumen: Experience with medical record systems, specifically Modernizing Medicine (ModMed), is highly desired. The ability to quickly learn and master new software is essential.
• Experience: A proven track record in a customer service or administrative role, with a focus on providing high-touch, personalized service.
• Reliability: Possess a reliable fiber-optic internet connection and a backup power supply to ensure uninterrupted service.
• Communication Tools: Knowledge of Slack and Whatsapp would be beneficial.