20K SOB Customer Service Sales Specialist

1 week ago

Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱250,000 - ₱500,000 per year

Get Hired and Earn a Sign-On Bonus

(Glorietta 5 Site - Voice CSR)

Essential Functions/Core Responsibilities


• Achieve specific sales targets and maximizing sale opportunities on each and every call


• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs


• Maintain broad knowledge of products, pricing, promotions, and procedures


• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and sales performance


• Answer billing questions by talking through components of customer accounts

Candidate Profile


• High school diploma with three to six months of sales experience preferred


• Courteous with strong customer service orientation


• Strong communication and negotiation skills required


• Ability to effectively communicate, both written and verbally


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Basic computer navigation skills and PC Knowledge


• Tolerance for repetitive work in a fast paced environment


• Ability to work as a team member, as well as independently


• Dependable with proficient attention to detail


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Able to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required

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