Customer Service Hub Support

2 days ago

Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs

Customer Service Hub Support (Onsite)

Job Description:

Inbound & Outbound Communication:

  • Customer Support: Handle inbound and outbound calls, assisting customers with inquiries, resolving concerns, and providing accurate information about our services.
  • Service Reminders: Proactively contact customers approaching their service due date to schedule timely appointments.
  • Missed Appointments: Follow up with customers who have missed their scheduled service to arrange a new booking and minimize delays.
  • Lapsed Services: Re-engage customers who have significantly exceeded their service intervals, encouraging them to return for necessary maintenance.
  • Promotional Campaigns: Conduct service-related call campaigns, including warranty reminders, special offers, and promotional events, to increase workshop bookings.
  • Perform follow-up/outbound calls and convert to bookings
  • Customer Follow Up Calls: perform this duty when requested/required.

Chat & Email Support:

  • Respond promptly to customer inquiries via chat and email, offering assistance with service appointments, general queries, and scheduling requests.

Appointment Coordination:

  • Manage appointment bookings efficiently, aligning customer preferences with available time slots and service requirements.

Customer Experience & Engagement:

  • Deliver a professional and customer-focused experience, ensuring each interaction is positive and solution-oriented.

Data Accuracy & Management:

  • Maintain up-to-date and accurate records of customer interactions, appointment details, and communications within dealership systems and databases.

Qualifications:

  • 2+ years of experience in Customer Service: Phones, Chat, Email Channels.
  • Experience working with Car Dealership company is a plus.
  • Proficiency in using customer relationship management (CRM) software and scheduling tools.
  • Strong customer service orientation with the ability to empathize and address customer concerns effectively.
  • Ability to work toward daily KPIs.
  • Attention to detail and accuracy in data entry and documentation.
  • Time management skills to prioritize tasks and meet appointment scheduling targets.
  • A proactive problem solver who is process-driven and highly organised, with strong initiative and the ability to flex and adapt in a fast-paced environment.
  • Excellent communication skills, both verbal and written.

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