Process Developer

1 week ago


Ayala Alabang, National Capital Region, Philippines Genpact Full time $30,000 - $50,000 per year


Responsibilities
  • Provide resolution to maintain standards of quality
  • Review content and provide resolution based on prescribed guidelines
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers
  • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Minimum qualifications
  • Any Graduate (PG an added advantage)
  • Freshers are eligible
  • Fluent in English Language
Preferred qualifications
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)

Genpact


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