Account/Process Trainer

4 days ago

Angeles, Philippines TASQ Staffing Solutions Full time

About the job Account/Process Trainer - Service Desk Financial (Clark) | Onsite Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies. 3. Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology. 4. Course Delivery: Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. 6. Partnering: Ability to work closely with various functions and stakeholdersAbility to work closely with client teams effective cross-cultural communication 7. People Management: Building and leading cross-cultural teamsConflict management 8. Planning, Organizing and Administrative skills: Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,Scheduling, CS Domain, Reports, Coordination with TIG/FacilitiesAbility to schedule trainings while optimizing the resources availableEnsures training plan and delivery is executed in a timely mannerAble to increase efficiencies within processes and the team Requirements: Graduate of any 4-year course.At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.With background or knowledge in Tech Support or Service DeskExcellent oral and written communication.Amenable to work in shifting schedules in Clark.Amenable to work onsite Benefits: Quarterly performance bonus.Outstanding career development opportunities and fast track career progression.Enjoy a fair work-life balance.HMO and Life Insurance for employee and 2 dependents for free.Inside the Central Business District area.Great place to work certified.

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    Angeles, Philippines TASQ Staffing Solutions Full time

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    Angeles, Philippines TASQ Staffing Solutions Full time

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