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Technical Support Engineer II
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We are hiring for Technical Support Engineer II for a client based in Eastwood This is an onsite work that follows a shifting schedule Salary is up to 90K monthly based on hiring result and experience Requirements: A minimum of 4-5 years of knowledge/prior experience in the LinuxOperating System is required Prior Enterprise Customer experience (supporting global clients or customers, not internal users)Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating systemGlobal support experience working with internal and externalstakeholders is a requirement.Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have. Job Description: As a Technical Support Engineer II , you will be responsible for: Monitor and triage incoming support cases via a shared queue.Prioritize and resolve quick-win issues to meet response and resolution SLAs.Identify and escalate Severity 1 cases following established protocols.Maintain and update backlog cases with clear, structured documentation.Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.
