IT Tech II
1 week ago
JOB DESCRIPTION: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. JOB RESPONSIBILITIES: This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Basic server issues. Basic networking issues. Answer incoming Quick Fix calls from clients. JOB QUALIFICATIONS: Experience with Windows and Mac OS troubleshooting. Minimum two years in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active IT Certifications are preferred. JOB KPIs: First-touch closed: Each ticket that is completed with only one time entry contributes to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets JOB REQUIREMENTS: A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: > Windows 11 with an Intel i5 or i7 (8th generation or newer), or > AMD Ryzen 5 or 7 (2000 series or newer), or > macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) A very strong cultural fit the ITS way (Our core values will be discussed during the interview) Excellent command of the English language both spoken and written Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. Able to pass our online behavior and cognitive assessments. Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. Able to provide NBI Clearance (for PH applicants). COMPENSATION: Pay rate starts at Php 65,500.00/month and may vary by experience and location. BENEFITS: Comprehensive Health Plans / HMO (Employee & Dependent/s) Life Insurance Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Night Shift Bonus Salary Advancement/Loan Health & Wellness Program Company-paid training and certification
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IT Software Engineer II
2 weeks ago
Pasig City, Philippines ETeam PH Full timeWe’re looking for an experienced IT Software Engineer II with strong hands-on expertise in Informatica MDM and MDM SaaS to join our growing tech team! Key Skills: • Informatica MDM – at least 1 full implementation • SQL / PL/SQL – strong hands-on experience • MDM SaaS (cloud-based MDM solutions) • Data modeling, match-merge rules, data quality...
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Technical Support Engineer II
6 days ago
Quezon City, National Capital Region, Philippines SupportNinja Full time ₱40,000 - ₱80,000 per yearWork Setup:OnsiteEmployment Type:Full-TimeOperating Hours:7:00 AM – 7:00 PM (US Central Time) - Must be flexible to work any shift within this window.Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? As an Advanced Technical Support Engineer, you'll be at the forefront of resolving complex product and...
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Cebu City, Philippines Tech Mahindra Full timeOverview CSR for Healthcare Account II FIXED SAT SUN OFF - On-site, Cebu. No Exp Required. Full-time. Education: High/ Senior High School. Share Job Description Identify, evaluate and prioritize caller needs, questions and concerns. Formulate plans of resolution and respond appropriately and efficiently. Maintain and restore customer satisfaction and partner...
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Technical Support Engineer II
6 days ago
Quezon City, National Capital Region, Philippines Ninja Partners Full time ₱40,000 - ₱80,000 per yearWork Setup: OnsiteEmployment Type: Full-TimeOperating Hours: 7:00 AM – 7:00 PM (US Central Time) - Must be flexible to work any shift within this window.Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? As an Advanced Technical Support Engineer, you'll be at the forefront of resolving complex product and...
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People Comms Tech Specialist
1 week ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱900,000 - ₱1,200,000 per yearThe Global People Communications Technology team focuses on creating employee experiences that are simple, personalized, and impactful, making everyday work life better. As a People Comms Tech Specialist , you continuously seek innovative ways to enhance the employee experience through technology, aligning with the team's vision and strategy. Your strong...
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Technical Support Analyst
2 weeks ago
Bacolod City, Western Visayas, Philippines RF-Tech IT Solutions Full timeCompany DescriptionWe specialize in AI annotation, data entry, and a wide range of IT services designed to help businesses thrive in the digital age. Our dedicated team is committed to delivering accurate, efficient, and innovative solutions tailored to individual needs. At RF-Tech IT Solutions, we prioritize the success of our clients by providing...
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Quezon City, Philippines Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Data &...
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Quezon, Philippines Manulife Full timeWe are looking for a Workday Analyst (Data & Maintenance Analyst, People Comms Tech for the Global People Communications Technology Team at MBPS. In this role, you are expected to look for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. Identify problems or risks and develop forward‑thinking solutions that...
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Quezon City, National Capital Region, Philippines Manulife Full time ₱400,000 - ₱800,000 per yearWe are looking for a Workday Analyst (Data & Maintenance Analyst, People Comms Tech for the Global People Communications Technology Team at MBPS. In this role, you are expected to look for ways to innovate and improve the Employee Experience, promoting and advocating for our technology. Identify problems or risks and develop forward thinking solutions that...
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Accounting Officer
4 weeks ago
Koronadal City, Philippines Converge IT Solutions Full timeQualifications: • Bachelor’s Degree in Accounting/Finance or a related field • Certified Bookkeeper with NCII (National Certificate II) • Atleast a year of experience in financial management or accounting • Proficiency in financial reporting, budget planning, and accounting software • Excellent attention to detail and organizational skills •...
