Sports & Leisure Manager - Land based

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTANPOSITION SUMMARY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Rooms Division Director, the Sports and Leisure Manager Land/Resort Based is responsible the for planning, organizing, and managing all land-based and indoor sports and leisure operations of Crimson Resort & Spa Mactan, including fitness facilities, Crimzone Kids Center, swimming pools, beach facilities, recreational grounds, and organized indoor/outdoor activities. Ensures guest satisfaction, safe facility operations, team performance, and achievement of revenue goals.Scopes & Responsibilities: MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS EXPECTATIONS by providing Unique Guest Experience Establishes and communicates customer service objectives which support achievements of Crimsons Mission and Vision. Monitors customer service levels and counsels employees with alternative methods of responding to customer requests. Ensures that employees receive the training necessary to provide Unique Guest Experience service. Determines customer delight level and needs by reviewing comment cards and talking to customers regularly. Provides staff with the skills training to be able to provide value-added service to customers. Performs other duties as required to provide Unique Guest Experience. OPERATIONAL OVERSIGHT AND GUEST EXPERIENCE Supervise daily operations of the gym, pools, kids club, and indoor/outdoor sports facilities. Ensure proper staff deployment and effective scheduling to meet guest demands. Maintain updated policies and procedures for all leisure activities. Conduct quality checks on guest experiences to ensure service consistency. Inspect sports and leisure facilities regularly and ensure timely reporting of repair and maintenance needs. Oversee inventory and proper use of sports and recreation equipment. Establish and communicate customer service objectives aligned with the resorts standards. Monitor guest satisfaction through feedback channels, comment cards, and direct interaction. Develop recreational programs and activity schedules to enhance the guest experience for local and international clients. SAFETY & RISK MANAGEMENT Ensure lifeguards and recreation staff are trained and certified in lifesaving, CPR, and first aid. Maintain full compliance with health, safety, and sanitation standards. Guarantee availability of safety equipment and emergency kits in all recreation areas. Conduct periodic drills and training for staff on emergency response. FINANCIAL & REVENUE GENERATION Prepare annual budgets and monitor departmental revenues and expenses. Develop promotional activity packages in coordination with Sales & Marketing. Track performance against revenue targets and adjust strategies as needed. PEOPLE MANAGEMENT AND COLLABORATION Train, and develop all staff for fitness, pool, and leisure operations. Conduct coaching and performance appraisals for professional growth. Ensure team members are trained in guest service excellence and safety compliance. Coordinate with Front Office, Reservations, and Sales for guest booking and activity arrangements. Report regularly to the Rooms Division Director on operational, financial, and staff performance. GENERAL RESPONSIBILITIES Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies and procedures to achieve overall objectives of this position. Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of activities. Maintains a favorable working relationship with all other Hotel employees to foster and promote a cooperative and harmonious working climate At all times, projects a favorable image of Crimson Resort & Spa to the public. Performs any other duties and tasks that may be assigned by immediate superiors from time to time. OTHER DUTIES COMPANY POLICIES and PROCEDURES: Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code, and Rules and Regulations. ATTENDANCE: Adheres to the set procedures for attendance and timekeeping. COMMUNICATIONS: Attends meetings as required. GUEST RELATIONS: As assigned and at all opportunities, assists guests directly and indirectly to resolve problems. LOST and FOUND: Fully aware of and comply with Lost and Found procedures at all times. EMERGENCY RESPONSE: Possesses full knowledge of emergency procedures. EQUIPMENT CARE: Ensures proper care and maintenance of equipment in the area of assignment. GROOMING and HYGIENE: Adheres to specified hygiene and personal appearance standards of the company. TRAINING and EMPLOYEE ACTIVITIES: Attends scheduled training and participates in company-initiated employee activities. ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Companys Environmental Policy and established rules and guidelines. GUIDING PRINCIPLES: Practice the Guiding Principles in day-to-day interaction. Performs such other functions as may be delegated by management from time to time.