Spanish Team Lead

2 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time
About the job Spanish Team Leader (BGC)

Benefits: HMO for Employee and 2 Dependents (On Day 1), quarterly performance bonus, outstanding career development opportunities, 24 leaves annually

Key Qualifications:

  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE (BGC Taguig).
  • Able to start ASAP

Requirements:

  • A minimum of 4 years with customer service in the BPO/BPM industry
  • Bachelor's degree in any course
  • Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
  • Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls)
  • 2+ years of experience in leadership roles

Job Responsibilities:

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
  • Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Regularly formulate and execute internal and external governance
  • Familiarize the team with the latest process update and changes, team and individual targets
  • Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects


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