
Spanish Team Lead
3 days ago
Benefits: HMO for Employee and 2 Dependents (On Day 1), quarterly performance bonus, outstanding career development opportunities, 24 leaves annually
Key Qualifications:
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (BGC Taguig).
- Able to start ASAP
Requirements:
- A minimum of 4 years with customer service in the BPO/BPM industry
- Bachelor's degree in any course
- Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
- Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls)
- 2+ years of experience in leadership roles
Job Responsibilities:
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Familiarize the team with the latest process update and changes, team and individual targets
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
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Spanish Team Lead
3 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per yearAbout the job Spanish Team Leader (BGC)Benefits:HMO for Employee and 2 Dependents (On Day 1), Quarterly performance bonus, Outstanding career development opportunities, 24 Leaves Annually Key Qualifications:Amenable to work in shifting schedules.Amenable to work ONSITE (BGC Taguig).Able to start ASAP Requirements:Minimum experience of 4 years with customer...
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Spanish Team Lead
3 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per yearKey Qualifications:Amenable to work in shifting schedules.Amenable to work ONSITE (BGC Taguig). General Knowledge & Skills:Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communications in both English and Spanish.Strong decision making and analytical...
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Spanish Team Leader
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Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per yearQualifications:Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team...
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