Realtime Analyst

2 days ago

Cebu, Philippines TASQ Staffing Solutions Full time

Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience: Minimum 2 years exp as RTAPreferred: tools knowledge like IEX/Verint, or GenesysHandles real time adherance/scheduler toolsPrimary database: Excel (must know how to use) Responsibilities: Real-Time Monitoring: Continuously track call/chat volumes, agent availability, service level adherence, and other key performance indicators (KPIs) using real-time monitoring tools and systems.Staffing and Scheduling Management: Adjust agent schedules, redistribute workloads, and manage breaks and time-off requests to ensure optimal staffing levels and adherence to schedules in response to real-time call volumes and agent availability.Addressing Operational Issues: Intervene in challenging or unprofessional call situations, address system issues, and work with operations to minimize service disruptions.Reporting and Analysis: Produce daily, weekly, and monthly reports on performance trends, analyze data to identify areas for improvement, and provide recommendations for enhanced efficiency and customer satisfaction.

  • Real Time Analyst

    2 days ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as IEX/Verint or...

  • Real Time Analyst

    3 days ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as IEX/Verint or...

  • Real Time Analyst

    1 day ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA) Preferred: Knowledge of tools such as IEX/Verint or...

  • Realtime Analyst

    3 days ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience: Minimum 2 years exp as RTAPreferred: tools knowledge like IEX/Verint, or GenesysHandles real time adherance/scheduler toolsPrimary database: Excel...

  • Realtime Analyst

    1 day ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Nature Of the Account:  Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement:  100% Onsite (Cebu) Shift Schedule | Restdays : 24x7 Educational Requirement : Undergraduate/College Grad Work Experience: Minimum 2 years exp as RTA Preferred: tools knowledge like IEX/Verint, or Genesys Handles real time adherance/scheduler tools Primary...