Quality Analyst

7 days ago


Muntinlupa, Philippines Cobden & Carter International Full time

Key Responsibilities

  • Answering incoming calls from customers in a professional and courteous manner.
  • Listening actively to customers and asking probing questions to fully understand their needs and concerns.
  • Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Meeting or exceeding individual and team sales targets.
  • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

QUALIFICATIONS:

- At least 2 years of experience as a Quality Analyst in the BPO industry
- At least Associate degree or Bachelors degree
- Prior experience in an Order Management (Backoffice) or Collections (Voice) account is a plus


  • Quality Analyst

    2 weeks ago


    Muntinlupa, Philippines Gear Inc. Full time

    Gear Inc. Muntinlupa City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Quality Analyst role at Gear Inc. Gear Inc. Muntinlupa City, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Join to apply for the Quality Analyst role at Gear Inc. Get AI-powered advice on this job...


  • Muntinlupa, Philippines Jollibee Group of Companies Full time

    Select how often (in days) to receive an alert: Title: Quality Assurance Analyst (Muntinlupa) TheQuality Assurance Analyst is responsible for: Ensuring that the goods produced adhere to established quality standards. Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and...

  • BPO Quality Analyst

    2 weeks ago


    Muntinlupa, Philippines IGT Solutions Full time

    Overview IGT Solutions Muntinlupa City, National Capital Region, Philippines Job title BPO Quality Analyst IGT Solutions Muntinlupa City, National Capital Region, Philippines Responsibilities Analyzes and tests financial processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and...


  • Muntinlupa, Philippines Gear Inc Full time

    About the job Medical Billing Quality Analyst Designation Quality Analyst Job Level Intermediate Department Medical Billing/AR Reporting to Senior Operations Manager PURPOSE OF THE POSITION The Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring...


  • Muntinlupa, Philippines Gear Inc. Full time

    Gear Inc. Muntinlupa City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Medical Billing Quality Analyst role at Gear Inc. Gear Inc. Muntinlupa City, National Capital Region, Philippines 1 week ago Be among the first 25 applicants Join to apply for the Medical Billing Quality Analyst role at Gear Inc. ...


  • Muntinlupa, Philippines Jollibee Group Full time

    Overview Quality Assurance Analyst (Muntinlupa) role at Jollibee Group Position details and responsibilities are described below. Responsibilities Ensuring that the goods produced adhere to established quality standards. Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn;...


  • Muntinlupa, Philippines Tap Growth ai Full time

    Position: Automation Quality Analyst Location: Muntinlupa, PhilippinesWork Mode: Hybrid (3 Days onsite, 2 days WFH) Design, develop, test, and maintain automated test solutions in a web‑based environment using automation and scripting tools (e.g. Selenium WebDriver, etc.). Review requirements with emphasis on automation strategy and high coding...


  • Muntinlupa, Philippines Tap Growth ai Full time

    Overview Position: Automation Quality Analyst Location: Muntinlupa, Philippines Work Mode: Hybrid (3 Days onsite, 2 days WFH) Responsibilities Design, develop, test, and maintain automated test solutions in a web-based environment using automation and scripting tools (e.g. Selenium WebDriver). Review requirements with emphasis on automation strategy and high...

  • Quality Analyst

    14 hours ago


    Muntinlupa, Philippines Gear Inc Full time

    Quality Assurance & Performance Monitoring Audit a daily sample of billers' case transcripts. Document audit results in a standardized tracker and ensure completeness and consistency of findings. Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers. Collaborate with...

  • Data Analyst

    2 weeks ago


    Muntinlupa, Philippines Geco Philippines Inc Full time

    We are looking for a detail-orientedData Quality Analyst to join our team. This role is responsible for managing customer and territory data, ensuring high levels of accuracy, integrity, and availability. You will also support the Regional Sales Analyst with data reporting and analysis for various business projects. The ideal candidate has strong analytical...