Quality Analyst

7 days ago

Muntinlupa, Philippines Cobden & Carter International Full time

Key Responsibilities

  • Answering incoming calls from customers in a professional and courteous manner.
  • Listening actively to customers and asking probing questions to fully understand their needs and concerns.
  • Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Meeting or exceeding individual and team sales targets.
  • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

QUALIFICATIONS:

- At least 2 years of experience as a Quality Analyst in the BPO industry
- At least Associate degree or Bachelors degree
- Prior experience in an Order Management (Backoffice) or Collections (Voice) account is a plus

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