Training Lead Specialist

2 days ago

Manila, Philippines Seamlessassist Full time

About Seamless Assist Seamless Assist is a virtual support agency helping businesses grow through high-performing virtual teams. We focus on excellence, innovation, and continuous improvement. As we scale, were seeking a Training Lead Specialist to drive onboarding, skills development, and ongoing training for our virtual assistants and internal team members. Role Overview As a Training Lead Specialist, your mission is to design, implement, and manage training programs that equip our VAs and team members with the skills and knowledge they need to perform at the highest level. You'll lead onboarding sessions, identify skill gaps, roll out refresher training, and ensure a culture of continuous learning across the organization. Key Responsibilities Training Design & Delivery Design and develop training materials (slides, SOPs, videos, quizzes) Lead onboarding sessions for new hires (General VA, Sales VA, etc.) Conduct training needs analysis regularly Create role-specific learning paths and certification plans Performance Support & Coaching Partner with department heads to identify performance gaps Provide targeted coaching and refresher sessions to underperforming VAs Support team leads with resources and coaching frameworks Conduct skill-based assessments and feedback sessions Monitoring & Reporting Track training completion, scores, and effectiveness Use survey data, call audits, and feedback loops to refine training content Generate monthly reports on training ROI and team performance improvement Learning Management & Culture Maintain and update internal training hubs or LMS Promote a culture of learning, feedback, and peer development Recommend tools and methods to improve knowledge transfer (e.g., microlearning, mentorship, simulations) Qualifications & Skills Must-Have: 2+ years experience in training, L&D, or operations coaching (preferably in remote/VA or BPO setup) Strong communication and facilitation skills (Zoom, Loom, etc.) Experience creating training materials and conducting virtual workshops Familiarity with Google Workspace, Canva, Trello, Notion, or similar tools Ability to assess learning needs and adjust training strategies accordingly Nice-to-Have: Experience with LMS tools (e.g., TalentLMS, Thinkific, Trainual, etc.) Background in instructional design or adult learning principles Familiarity with remote support roles: General VA, Sales VA, Marketing, etc. BPO or VA agency experience is a major advantage Soft Skills We Look For: Strong leadership and accountability Clear communicator and natural coach Analytical mindset with attention to detail Proactive and self-motivated Organized, patient, and growth-focused What We Offer: Remote-first culture and flexible schedule Access to upskilling and development tools Opportunities to lead and scale training programs Performance-based bonuses A collaborative team that values learning and results

  • Training Lead Specialist

    3 days ago

    Manila, Philippines Seamlessassist Full time

    About Seamless Assist Seamless Assist is a virtual support agency helping businesses grow through high-performing virtual teams. We focus on excellence, innovation, and continuous improvement. As we scale, were seeking a Training Lead Specialist to drive onboarding, skills development, and ongoing training for our virtual assistants and internal team...

  • Training Lead Specialist

    2 days ago

    Manila, Philippines Seamlessassist Full time

    About Seamless Assist Seamless Assist is a virtual support agency helping businesses grow through high-performing virtual teams. We focus on excellence, innovation, and continuous improvement. As we scale, were seeking a Training Lead Specialist to drive onboarding, skills development, and ongoing training for our virtual assistants and internal team...

  • Training Specialist

    4 weeks ago

    Manila, Philippines PharmaLex Full time

    Overview Arbour Group is looking for a full-time Training Specialist to join their client's organization—one of the leading organizations in the USA providing exterior and interior signage, graphics, and maintenance services, with a network of award-winning installation partners. The Training Specialist will be involved in designing, implementing, and...

  • Training Specialist

    1 week ago

    Manila, National Capital Region, Philippines PharmaLex Full time ₱900,000 - ₱1,200,000 per year

    Arbour Groupis looking for a full-timeTraining Specialistto join their client's organization- one of the leading organizations in the USA providing exterior and interior signage, graphics, and maintenance services, with a network of award-winning installation partners.The Training Specialist will be involved in designing, implementing, and evaluating...

  • Training Specialist

    10 hours ago

    Manila, National Capital Region, Philippines Point Full time ₱900,000 - ₱1,200,000 per year

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People:Our mission at Point is to...

  • Training Specialist

    11 hours ago

    Manila, National Capital Region, Philippines PMConsulting Full time ₱660,000 per year

    We are looking for a Training Specialist with strong expertise in Healthcare BPO operations and Revenue Cycle Management (RCM). The ideal candidate will design, deliver, and evaluate training programs that ensure our employees are equipped with the knowledge and skills needed to succeed in a fast-paced, compliance-driven environment.Responsibilities:Develop,...

  • Training Specialist

    6 days ago

    Manila, National Capital Region, Philippines Security Bank Corporation Full time ₱300,000 - ₱600,000 per year

    About the RoleAs theCRM Training & Enablement Specialist, you will play a crucial role in driving successful launch and usage of the CRM System through trainings and other enablement initiatives. Your primary focus will be on ensuring high user adoption, seamless transition, effective communication and aid in continuous improvement of our CRM system through...

  • Training Specialist

    3 days ago

    Manila, Philippines Manulife Full time

    We’re looking for a Training Specialist to join our Insurance Operations team at MBPS. In this role, you are expected to deliver an effective and comprehensive process training for John Hancock Shared Services Operations & Oversight – RPO team, aligned with the needs of the team and function to ensure adequate and highly skilled workforce. You’ll play...

  • Sales Training Specialist

    3 weeks ago

    Manila, Philippines Zenutna Holdings Coporation Full time

    This is a full-time on-site role for a Sales Training Specialist located in Makati City. The Sales Training Specialist will be responsible for designing, developing, and implementing training programs and learning initiatives. This role involves managing learning systems, conducting training sessions, providing coaching, and supporting the continuous...

  • Training and Development Specialist

    3 weeks ago

    Manila, Philippines Zenutna Holdings Coporation Full time

    This is a full-time on-site role for a Learning and Development Specialist located in Makati City. The Learning and Development Specialist will be responsible for designing, developing, and implementing training programs and learning initiatives. This role involves managing learning systems, conducting training sessions, providing coaching, and supporting...