
Sr. Group Lead
2 days ago
Start Date: ASAP
Nature Of The Account: Real Estate Home
Type of Support: Voice
Work Arrangement: 100% Onsite
Shift Schedule | Restdays: Night shift
Educational Requirement: College Graduate
Work Experience:
- Minimum 3 years exposure as Sr. Group Lead
- Can't work on profiles that are training to become Sr. Group Leaders, needs to be someone who is already established in the post
- Expected to handle 4 team leads and clients are looking for someone with a voice account exposure (any LOB would do)
- Preferably someone who has a good background in the operational excellence and governance
Responsibilites:
- Leadership and Mentorship: Guiding, mentoring, and coaching team members and junior leaders, fostering a positive and high-performing culture, and providing feedback for professional development.
- Strategic Planning and Execution: Developing and implementing strategic plans to enhance operational efficiency and team productivity, and driving performance towards achieving organizational objectives.
- Team Management and Performance: Delegating tasks effectively, monitoring team performance, managing budgets and expenditures, and ensuring product quality and adherence to standards.
- Communication and Collaboration: Facilitating communication between teams, stakeholders, and upper management to ensure transparency and alignment, and promoting open communication and collaboration.
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