WFM Analyst
6 days ago
Position: WFM Analyst Key Responsibilities: - Utilize workforce management software to create accurate forecasts and schedules for contact center operations - Monitor and analyze real-time data to ensure optimal staffing levels and make necessary adjustments to meet business needs - Conduct regular analysis of historical data to identify trends and develop strategies for improving efficiency and productivity - Collaborate with various departments to understand business objectives and provide recommendations for workforce planning and optimization - Develop and maintain reports and dashboards to track key performance indicators and provide insights to management - Identify and troubleshoot any issues with the workforce management system and work towards finding solutions - Stay updated on industry trends and best practices in workforce management and make recommendations for process improvements - Train and support team members on workforce management processes and tools - Participate in special projects and initiatives related to workforce management as needed Qualifications: ORDER MANAGEMENT (EMAIL/BACKOFFICE)-At least 2-3years prior experience as a Real Time Monitoring Specialist, Intraday Specialist, Workforce Specialist (or other related roles) in a BPO/CC Industry-With prior experience in email/backoffice accounts-Prior experience in doing real time monitoring / workforce management for email/backoffice accountsCOLLECTIONS (VOICE)-At least 2-3years prior experience as a Real Time Monitoring Specialist, Intraday Specialist, Workforce Specialist (or other related roles) in a BPO/CC Industry-Prior experience in Collections accounts a plus, but not required-Prior experience in doing real time monitoring / workforce management for Voice accounts
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WFM Real-Time Analyst
6 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...
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WFM Real-Time Analyst
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...
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WFM Real-Time Analyst
3 days ago
Muntinlupa City, Philippines TASQ Staffing Solutions Full timeAbout the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...
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WFM Planning Analyst
2 weeks ago
Muntinlupa, Philippines TeleTech Holdings, Inc. Full timeOverview Your potential has a place here with TTEC’s award-winning employment experience. As an Analyst - Workforce Management – Planning working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Be Doing Have a passion to solve work related puzzles? Are you looking for an...
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Workforce Real Time Analyst
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job WFM RTA (Alabang) | Onsite Requirements: 1 year minimum experience in Workforce ManagementCandidate must possess at least a bachelor's/college degree.Excellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast-paced,...
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Workforce Real Time Analyst
6 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job WFM RTA (Alabang) | Onsite Requirements: 1 year minimum experience in Workforce Management Candidate must possess at least a bachelor's/college degree. Excellent skills in scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Ability to effectively prioritize workload in a fast-paced,...
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Workforce Real Time Analyst
1 week ago
Muntinlupa City, Philippines TASQ Staffing Solutions Full timeAbout the job WFM RTA (Alabang) | Onsite Requirements: 1 year minimum experience in Workforce ManagementCandidate must possess at least a bachelor's/college degree.Excellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast-paced,...
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Alabang | Analyst: WFM Reporting II
4 weeks ago
Muntinlupa, Philippines Majorel Full timeOverview We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance –...
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MIS Manager
7 days ago
Muntinlupa, Philippines Pinnacle Intelligence Full timeDepartment: Information Technology / Data Management Reports To: SVP Operations Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines About Pinnacle Intelligence Philippines Inc. Pinnacle Intelligence Philippines Inc. is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital...
