RTA / WFM

2 weeks ago

Mabalacat City, Philippines TASQ Staffing Solutions Full time

Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.Develop and manage accurate forecasting models to predict workforce needs.Create effective work schedules to maximize resource efficiency.Monitor real-time call volume and adjust staffing levels as necessary.Analyze historical data to improve forecasting accuracy and scheduling strategies.Prepare and distribute regular performance reports to management.Collaborate with team leaders to address workforce management issues.Utilize workforce management software to enhance resource planning.

  • RTA/WFM Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job RTA/WFM (Clark) | Onsite Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong...

  • RTA - WFM and Scheduler

    7 days ago

    Cebu City, Central Visayas, Philippines Datamatics Full time ₱900,000 - ₱1,200,000 per year

    • 2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Must have hands-on experience with both IEX and CXOne systems.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the...

  • Team Lead

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions, Inc. Full time

    Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirements: > Must be a Bachelor's Graduate > 5 to 7 years of WFM experience, with 2 years in a supervisory role in BPO > Advanced Excel experience (VLOOKUP, Pivot Table, etc.) > Report and dashboards creation > Excellent verbal & written...

  • Sr. WFM MIS/RTA

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Full time ₱900,000 - ₱1,200,000 per year

    Start Date: ASAPWork Arrangement: 100% Onsite in Cebu CityShift Schedule: US Business hoursRole Requirements: Must be a Bachelor's GraduateAt least 5 to 7 years relevant experienceAdvanced Excel experience (VLOOKUP, Pivot Table, etc.)Report and dashboards creationExcellent verbal & written communication & presentation skillsGood analytical skills for MIS,...

  • RTA Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱1,500,000 - ₱3,000,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

  • RTA Lead

    2 weeks ago

    Cebu City P, Philippines ContactPoint 360 Full time ₱900,000 - ₱1,200,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

  • RTA Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines CP360 Full time ₱900,000 - ₱1,200,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

  • Workforce RTA

    7 days ago

    Muntinlupa City, Philippines TASQ Staffing Solutions Full time

    Position: WFM RTA (Alabang) | Onsite Requirements: Possess at least a Bachelor's or College DegreeMinimum of 1 year experience in Workforce ManagementStrong skills in scheduling and real-time management are essentialExcellent organizational abilities to meet critical deadlinesCapable of prioritizing tasks effectively in a fast-paced, dynamic environment...

  • WFM Manager(Cebu City) | Onsite

    2 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel experience (VLOOKUP,...

  • WFM (Cebu) - Onsite

    2 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...