RTA / WFM

2 weeks ago

Mabalacat City, Philippines TASQ Staffing Solutions Full time

Work Arrangement: Hybrid (2-3x/week onsite until further notice)

Responsibilities:

  • The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
  • It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
  • Develop and manage accurate forecasting models to predict workforce needs.
  • Create effective work schedules to maximize resource efficiency.
  • Monitor real-time call volume and adjust staffing levels as necessary.
  • Analyze historical data to improve forecasting accuracy and scheduling strategies.
  • Prepare and distribute regular performance reports to management.
  • Collaborate with team leaders to address workforce management issues.
  • Utilize workforce management software to enhance resource planning.

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