Bilingual Portuguese Technical Support Representative

4 weeks ago

Cavite City, Philippines Schneider Electric Gruppe Full time

Job Description - Bilingual Portuguese Technical Support Representative (008KV3) The Role: Portuguese Technical Services Representative This position will support customer inquiries related to product pre-sales & post-sales, service inquiries, and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests, or complaints are managed professionally and in a timely manner. What will you do? ESSENTIAL FUNCTIONS: Answer incoming calls and proactively qualify technical/sales opportunities. Document all incoming calls using CRM tool. Promote Schneider’s existing and new products and solutions with a unique value proposition, cross-selling, and up-selling with innovative, alternative solutions to replace the competitor’s product. Participate in various Technical & Customer Service & Sales Training Courses as required. Support the sales teams with generating and assembling larger, more complex Quotations and order follow-up. Escalate problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution. Perform Technical Assistance with all internal and external customers for all of Schneider’s products. Conduct initial troubleshooting and support of Products by Schneider. Dispatch a Field Service Engineer or its Service Partner for unscheduled on-site services. Who would be successful? EDUCATION & EXPERIENCE REQUIRED: Must be eloquent in English and Portuguese languages. Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience. Must possess excellent skills in listening, expression, and interrelationships. Must be keen to details and be technically smart. Must be capable of working independently and utilize sound judgment. Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service. Demonstrate ability to understand and explain technical information. Ability to solve customer problems via telephone, chat, web, and email. Willing to work in Cavite on a rotating schedule. What’s in it for me? Global family leave. Comprehensive medical coverage for employee and dependents. Worldwide Employee Stock Ownership. Flexible work arrangement. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr

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