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Application Troubleshooter

1 week ago

Quezon City, National Capital Region, Philippines HotSauce Technologies Full time
Role Summary

We are seeking an experienced Support Engineer to join our team at HotSauce Technologies. The successful candidate will be responsible for monitoring the application, troubleshooting issues, and enhancing logging and monitoring functionalities. This role demands strong technical troubleshooting skills, experience with monitoring tools, and a proactive approach to ensure high availability and minimal downtime.

The ideal candidate will have a solid background in technical support, application support, or system monitoring, with experience working with PostgreSQL, AWS services, and logging frameworks. They should also possess hands-on experience analyzing Android logs and have a strong understanding of RESTful APIs, WebSockets, and network debugging.

Key Skills
  • Experience in technical support, application support, or system monitoring.
  • Familiarity with PostgreSQL, including querying logs and troubleshooting database-related issues.
  • Strong understanding of AWS services (CloudWatch, RDS, S3, EC2) for monitoring and troubleshooting cloud infrastructure.
  • Familiarity with implementing and maintaining logging frameworks and monitoring tools.
  • Hands-on experience analyzing Android logs (ADB, Logcat) for troubleshooting application issues.
  • Strong understanding of RESTful APIs, WebSockets, and network debugging.
  • Basic Linux skills for investigating server-side issues.