Mandarin Language Global Service Ambassador

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomer Full time $120,000 - $150,000
Job Description

As a key member of our global customer support team, you will be responsible for delivering exceptional service to our Mandarin-speaking customers via phone, email, and chat. This is an exciting opportunity to work with a talented team and make a real impact on our customers' experience.

The ideal candidate will possess excellent communication skills, both written and verbal, in Mandarin and English. You will be well-organized, proactive, and able to work effectively in a fast-paced environment.

This role requires the ability to think critically and resolve complex issues efficiently. You will also be expected to maintain accurate records, follow up on customer inquiries, and escalate issues to the engineering team as needed.

  • Primary Responsibilities:
  • You will be the primary point of contact for our Mandarin customers via phone, email, and chat.
  • Promptly and accurately respond to customer needs as measured by: a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%
  • Escalate issues to teammates and the engineering team as needed. Have judgment on what are user errors, poor training, product defects, and feature requests.
Requirements
  • Must-Have Skills:
  • 1 to 3 years experience as a Customer Support Specialist or similar CS role
  • Must be fluent in Mandarin and English both verbal and written. Able to effectively communicate and build relationships with global colleagues and customers.
  • Must have Phone Support experience
  • Must have experience using help desk software and remote support tools
Benefits
  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some of the major US and PH Holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google and Harvard alumni
Equal Employment Opportunity

Our organization provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to the full inclusion of all qualified individuals.

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