Customer Performance Optimization Specialist

3 days ago

Paranaque City, Calabarzon, Philippines beBeeanalyst Full time ₱4,000,000 - ₱7,000,000
Career Opportunities with Compass Experience Labs

A great place to work.

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it.

Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

The Real-Time Analyst plays a key role in managing and/or balancing service levels for the company across all internal and external locations, lines of business, and products according to any contractual agreements and internal goals.

Responsibilities:
  • Updates and processes data for real-time performance analysis.
  • Obtains quantifiable performance figures in order to make critical recommendations to address account performance issues.
  • Manages and monitors the queue for the Operations account against the attainment of passing service levels.
  • Keenly observes the queue and proactively responds with action plans for the account's activities by continually communicating with Operations Management.
  • Acts as the central point of communication regarding account performance by cascading vital information to key decision-makers.
  • Escalates relevant information on account performance to Management and ensures proper documentation on major incidents.

The ideal candidate will possess analytical skills to review information, analyze data, and make appropriate recommendations for improvement. Strong communication and organizational skills are also essential.

  • Performance Optimization Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines beBeeMarketing Full time ₱600,000 - ₱1,200,000

    Job TitleAs a Performance Marketing Assistant, you will play a vital role in supporting paid media campaigns and optimizing performance.The ideal candidate will have a basic knowledge of digital marketing and PPC principles, be comfortable working with data and spreadsheets, and familiar with Google Ads and Meta Ads Manager.Assist in setting up and...

  • Business Process Optimization Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines beBeeOptimization Full time ₱4,750 - ₱5,250

    Business Process Optimization SpecialistWe are seeking an experienced Business Process Optimization Specialist to join our team. This role is ideal for a strategic, forward-thinking professional who can identify opportunities for efficiency and implement solutions to drive business growth.Key Responsibilities:Assess current workflows, processes, and tools to...

  • Inventory Optimization Manager

    4 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupply Full time ₱3,800,000 - ₱4,700,000

    Supply Planning RoleThe Supply Planning Specialist is responsible for ensuring the optimal availability of stocks at minimal cost for assigned product groups or customers.

  • Digital Search Optimization Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSearch Full time $50,000 - $80,000

    Job Title: Digital Search Optimization SpecialistWe are seeking a highly skilled Digital Search Optimization Specialist to join our team. As a key member of our organization, you will be responsible for managing our SEO department and providing strategic direction to deliver exceptional results for our clients.Responsibilities:Create and implement effective...

  • Search Engine Optimization Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines beBeeEcommerce Full time ₱350,000 - ₱600,000

    SEO Expert for Etsy StoreWe are seeking a highly skilled and detail-oriented SEO Specialist to enhance the visibility and performance of our online presence.The ideal candidate will possess a deep understanding of search engine optimization strategies and e-commerce trends, enabling them to develop effective solutions that drive organic traffic, improve...

  • Dynamic Performance Optimizer

    1 week ago

    Cavite City, Calabarzon, Philippines beBeeAnalyst Full time ₱250,000 - ₱500,000

    Exceptional experiences for customers and employees are our goal at Sutherland.Our company has been delivering excellent customer service for over 30 years, earning the trust of our clients. We strive to make every interaction instant, relevant, predictive, and frictionless. To achieve this, we invest in robotic automation, conversational AI, and AI-ML...

  • Customer Care Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱300,000 per year

    Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk in clients-Residents and VisitorsProvide feedback to residents pertaining their concern raise to Property Management OfficeProvide basic information to basic queries related to the project assignment (e.g. available amenities,house rules)Encoding and monitoring customer...

  • High-Performing Results Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines beBeeOptimization Full time ₱2,000,000 - ₱3,000,000

    Key Performance Optimization ExpertWe are seeking a seasoned performance enhancement professional with a proven track record of improving business outcomes through data-driven decision making.This highly analytical and creative individual will be responsible for developing and executing strategies to optimize key customer touchpoints, driving significant...

  • Customer Support Optimization Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱4,500,000 - ₱6,000,000

    Job OpportunityThe ideal candidate will play a pivotal role in enhancing support processes, elevating the user and agent experience, and ensuring efficient platform operations.This position involves close collaboration with internal teams to assess current workflows, identify areas for improvement, and implement tailored solutions utilizing Zendesk best...

  • Key Performance Optimization Specialist

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeAnalyst Full time ₱1,080,000 - ₱1,314,000

    Customer Service Analyst Role SummaryThe Customer Service Analyst plays a pivotal role in evaluating customer service operations and providing actionable insights to enhance the overall customer experience. This position involves monitoring, measuring, and optimizing customer interactions in line with organizational goals.