Global Customer Support Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱6,000,000 - ₱8,000,000

The Role

Customer Support Advocate Opportunity

We are seeking an exceptional Customer Support Advocate to join our team on a fixed-term contract. As the primary point of contact for clients, you will own customer communications from initial request through to resolution.

This is a fantastic opportunity to work in a dynamic and collaborative environment where you can make a significant impact on our business's growth and success.

  • Key Responsibilities:
  • Provide exceptional customer service via Intercom and occasional phone conversations.
  • Collaborate with cross-functional teams to resolve client issues efficiently.
  • Collect and analyze customer feedback to inform product direction.
  • Develop and maintain knowledge base resources to support clients.
  • Engage with the development team to escalate bugs, solve problems, or obtain missing information.
  • Contribute to process improvements to scale support as the business grows.

Required Skills and Qualifications:

To succeed in this role, you will require:

  • Previous experience in a customer support capacity.
  • Proficiency in software systems such as Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, and Intercom.
  • Excellent written and verbal communication skills for creating professional documents and presentations.
  • Strong time management and organizational skills.
  • Able to listen to concerns and handle criticism professionally.
  • Effective at engaging in robust and articulate dialogue while maintaining an open mind.
  • Able to work autonomously and as part of a team.

Why Join Us?

We offer a range of benefits and opportunities for growth in a global SaaS organization that values collaboration, transparency, and employee well-being. Our company culture prioritizes flexibility, innovation, and continuous learning.

  • Competitive salary and employee stock options.
  • Health, dental, and vision benefits.
  • Education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.

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