Customer Support Expert
5 days ago
We are seeking highly motivated and customer-oriented individuals to fill Customer Support Agent positions.
Key Responsibilities:
- Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions using provided scripts and procedures.
- Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.
- Know the company products, services, policies, and procedures during the training period to effectively address customer inquiries.
Requirements:
- At least Senior High School (SHS) graduate (not currently enrolled).
- Above average or conversant in English communication skills.
- Amenable to working onsite.
- Good typing skills.
- Filipino Citizen, or hold relevant residence status.
Additional Information:
- Salary negotiable.
- Pioneer, non-voice, and easy accounts available.
- Competitive salary.
Nice to Have:
- Proven customer service experience, preferably in a call center or customer support environment.
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