Customer Support Expert

5 days ago


Quezon City, National Capital Region, Philippines Orbit Teleservices Pasig-Ortigas Full time
Customer Support Role

We are seeking highly motivated and customer-oriented individuals to fill Customer Support Agent positions.

Key Responsibilities:

  • Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions using provided scripts and procedures.
  • Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.
  • Know the company products, services, policies, and procedures during the training period to effectively address customer inquiries.

Requirements:

  • At least Senior High School (SHS) graduate (not currently enrolled).
  • Above average or conversant in English communication skills.
  • Amenable to working onsite.
  • Good typing skills.
  • Filipino Citizen, or hold relevant residence status.

Additional Information:

  • Salary negotiable.
  • Pioneer, non-voice, and easy accounts available.
  • Competitive salary.

Nice to Have:

  • Proven customer service experience, preferably in a call center or customer support environment.


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