Intraday Call Volume Analyst

Job DescriptionGratitude Philippines seeks a skilled Real Time Workforce Manager to join our team. This role is responsible for managing call volume, real-time monitoring of intraday schedules, and assisting operations in maintaining service levels.Main Responsibilities:Monitor and manage call volume to ensure optimal service delivery.Conduct real-time...

Job Overview:We are seeking a highly skilled and detail-oriented Business Intelligence Analyst to join our dynamic team. The successful candidate will be responsible for balancing resources to achieve optimal service levels, managing real-time operations, and ensuring the smooth execution of contact center activities.This role demands a professional with...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Hexaware TechnologiesManager - Talent AcquisitionJob Overview:We are seeking a highly skilled and detail-oriented Real Time Analyst to join our dynamic team. The successful candidate will be responsible for balancing...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Performance Improvement Analyst:As a Call Center Performance Improvement Analyst at Tech Mahindra, you will play a key role in driving performance improvements in our call centers. Your primary responsibility will be to monitor and analyze quality data to identify trends and areas for improvement. You will also provide coaching and guidance to call center...

Job DescriptionThe Liquidity Risk Management Senior Analyst role supports the production needs of the Liquidity Risk Management framework at Citigroup.This includes Position Management and Analysis, Stress Testing, Planning and Forecasting, Collateral Management, and Intraday Liquidity Management.

Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Workforce Management Supervisor is responsible for forecasting, optimizing, scheduling, interaction volume monitoring, and making necessary recommendations adjustments. This includes determining and communicating work...

Job Description:We are currently looking for a highly skilled Liquidity Risk Mgmt Sr. Analyst to join our team in the Treasury Organization.The successful candidate will support the production needs of the Liquidity Risk Management framework at Citi, which includes Position Management and Analysis, Stress Testing, Planning and Forecasting, Collateral...

On-site - Taguig 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionRole: Data AnalystResponsibilities:Analyze operational performance, driver behavior, and customer demand to provide actionable insights for decision-making.Monitor key metrics such as driver activity, recruitment success, trip volumes, and campaign effectiveness.Collaborate with Area...

Job DescriptionWe are seeking a highly skilled Workforce Real Time Analyst to join our team.The successful candidate will have at least one year of work experience in a Call Center and basic knowledge of MS-Excel. They will also possess a basic understanding of call center KPIs: AHT, Service Level, and good verbal and written communication skills.

Xpress Super App is committed to innovation and excellence.Job OverviewWe are seeking a highly skilled Data Analyst to join our team.Key Responsibilities:Analyze operational performance to identify areas for improvement and provide data-driven insights.Collaborate with cross-functional teams to drive business growth and optimize processes.Monitor key metrics...

Job Overview:Citigroup Inc. is seeking a highly skilled Liquidity Risk Mgmt Sr. Analyst to join our team in the Treasury Organization.The successful candidate will support the production needs of the Liquidity Risk Management framework at Citi, which includes Position Management and Analysis, Stress Testing, Planning and Forecasting, Collateral Management,...

About the RoleThe Neretva Group is seeking a highly experienced and talented Inside Sales Representative to join our team. This role offers a unique opportunity to work in a dynamic sales environment, handling a high volume of calls while building strong relationships with customers.You will be responsible for qualifying prospects, closing sales, and...

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

We are looking for a talented Data Intelligence Analyst to join our team at Neksjob Philippines. As a key member of our Customer Operations Transformation team, you will be responsible for analyzing large volumes of customer interaction data to derive actionable insights.Responsibilities:Implement and maintain data analytics software to extract insights from...

Job OverviewCitigroup Inc. is seeking a seasoned Senior Business Analyst to join its team. This is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team.The overall objective of this role is to contribute to...

About the RoleWe are seeking a highly skilled and experienced Security Operations Centre (SOC) Analyst to join our 24/7 SOC team. As a SOC Analyst, you will play a critical role in detecting, investigating, and responding to cybersecurity threats and incidents.Key Responsibilities:Investigate alerts and security incidents using log analysis, SIEM, UEBA, EDR...