Transforming Businesses through Expert Support

2 days ago

Davao City, Davao, Philippines beBeeSupport Full time ₱3,600,000 - ₱5,400,000
Customer Support Specialist Job Description">

Create a meaningful impact in a fast-growing fintech startup that empowers businesses with easy access to digital payments.

We're looking for a talented Customer Support Specialist to join our team and help our merchants succeed on our platform.

This is a full-time role with amazing growth potential, ideal for someone who is empathetic, self-motivated, and has great people skills.

About the Role:

  • Act as a trusted advisor to our merchants, providing excellent customer service and account management to elevate user satisfaction and drive business growth.
  • Delve into the pain points of our users and recommend tailored solutions to optimize their experience on our platform.
  • Become an expert on HitPay's products and identify areas for improvement in each client's business process.
  • Discuss customer insights and feedback with our Product and Engineering teams to drive product strategy and innovation.
  • Assess common pain points and suggest potential features or improvements that can solve these problems.

Requirements:

  • 2+ years of customer success or client-facing experience, ideally working with a complex, technical product.
  • Payments and SMB experience is preferred.
  • Strong business mindset, with an ability to identify the strategy behind each of our user's businesses.
  • Lots of empathy and patience. You're eager to advocate for our users, understand their pain points, and guide them through technical solutions.
  • Experience handling difficult situations or customers, while remaining professional and personable.
  • Strong interest in the fintech industry, and in acquiring deep knowledge about technical products.
  • An analytical and strategic mind, with a deep interest in shaping our product strategy.
  • Highly resourceful, with an ability to navigate through our data to find solutions to ambiguous questions.
  • Self-starter who can independently drive projects in a remote working environment.
  • Willing to work flexible hours on weekends and shifts.

What We Offer:

  • A highly motivated, smart, and ambitious team.
  • Learning opportunities and growth.
  • Flexible, remote working.
  • Local GP medical reimbursement.
  • 21 days annual paid leave.
  • Unlimited medical leave.

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