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Customer Service Representative
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We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. As a key member of our support team, you will be responsible for providing exceptional service to our customers via various channels.
Key Responsibilities- Ensure timely and effective resolution of customer inquiries and issues
- Provide clear and concise information to customers regarding products and services
- Maintain accurate records of customer interactions and resolutions
- Collaborate with internal teams to resolve complex customer issues
- High school diploma or equivalent required; three to six months of relevant experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Basic computer navigation skills and proficiency in PC applications
We are looking for a motivated and customer-centric individual who is able to provide top-notch service to our clients. If you have a passion for delivering exceptional customer experiences and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.
Career Framework RoleThis role falls within our entry-level framework, requiring basic skill sets to perform routine tasks within simple processes but lacking program/product-specific knowledge. The successful candidate will work closely with supervision and clearly defined procedures, starting to demonstrate familiarity with client terminology, operating standards, and procedures.
