Customer Service Representative

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeRepresentative Full time ₱2,000,000 - ₱2,500,000

Customer Service Representative

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

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We are seeking highly motivated and dedicated Customer Service Representatives to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service via phone, chat, or email.

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Key Responsibilities:

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  • ">
  • Provide first-level technical support to customers.">
  • Troubleshoot hardware, software, and connectivity issues.">
  • Guide customers through step-by-step solutions.">
  • Document all technical issues and resolutions in the system.">
  • Escalate unresolved issues to higher-level support teams.">
  • Stay updated on product knowledge and technical procedures.">
  • Maintain high customer satisfaction through effective communication.">
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Requirements:

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  • ">
  • Must be 18 years or older.">
  • High school diploma or GED required.">
  • Fluent in English and Spanish.">
  • Basic understanding of computer systems and troubleshooting.">
  • Strong analytical and problem-solving skills.">
  • Excellent communication and customer service abilities.">
  • Previous tech support or IT helpdesk experience is a plus.">
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Benefits:

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  • ">
  • HMO, Medical and Dental coverage">
  • Free meal during training">
  • Career growth and learning">
  • Allowances (Rice, Clothing, Laundry, Meal)">
  • Performance and loyalty bonuses">
  • Frequent disinfection, fogging of workplace">
  • Opportunities for growth and promotion">
  • Employee shuttle services">
  • Company retreats and off-site events">
  • Sharpen your social skills while meeting awesome people and making new friends">
  • Plus, more in-office rewards, raffles, recognition gifts, and treats">
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Working Conditions:

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This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

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Reasonable Accommodation:

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Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

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Diversity and Equality:

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At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

"]],

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