Remote Customer Service Representative
2 days ago
We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer support via chats, emails, and other communication channels.
Main Responsibilities:- Provide timely and effective responses to customer inquiries and concerns.
- Analyze and resolve complex customer issues through thorough research and problem-solving skills.
- Build long-lasting relationships with customers through proactive communication and issue resolution.
- Excellent English language skills (B2 level) and proficiency in Chinese is a plus.
- A minimum of 6 months of experience in a customer support role, preferably with live chat and email support.
- Familiarity with the cryptocurrency industry and its practices.
- Analytical and research skills to resolve complex customer issues.
- A positive and responsible attitude towards work and customer interactions.
- Experience with CRM systems such as Salesforce or Zendesk.
- Full remote work arrangement.
- International and inclusive work environment.
- Compensation in USD.
- Opportunities for professional growth and development.
The terms of employment, including compensation and benefits, will be outlined in the contract agreement if selected.
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