Remote Customer Service Representative

Job Opportunity Overview

MCI delivers customized solutions to cater to diverse client needs, setting a benchmark for excellence in the industry. To support various inbound and outbound customer service projects for renowned clients, we seek skilled Remote Customer Service Representatives. This role involves handling incoming inquiries, actively engaging with existing customers, and promoting new services while providing exceptional service. It's an excellent chance to contribute to impactful projects with globally recognized brands. If you're a natural problem solver who excels at creating memorable customer experiences, we'd love to hear from you.

Strong proficiency in English is required.

Candidates must have prior call center experience and reside near our office location.

Requirements

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow established protocols and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

Successful candidates are motivated and dedicated individuals who possess the following qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Employment Conditions

• Authorized to work in the country where the job is based.

• Willingness to submit up to a LEVEL II background and/or security investigation with a fingerprint and drug screening.

Compensation and Benefits

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• HMO Coverage plus a dependent
• Dental Coverage
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

Reasonable Accommodation

It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Equal Opportunity Employer

At MCI, we believe diversity is a benefit to our employees, our company, our customers, and our community. We maintain a work environment free from discrimination, one where employees are treated with dignity and respect.

],

---