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Knowledge Management Strategist

1 week ago

Manila, National Capital Region, Philippines PartnerHero Full time
About the Role

We are seeking a highly skilled Knowledge Management Strategist to join our team. As a key member of our organization, you will play a crucial role in developing and maintaining comprehensive knowledge bases that empower our associates to provide exceptional service.

The successful candidate will be responsible for collaborating with cross-functional teams to identify, gather, and organize relevant information, best practices, and resources into a centralized knowledge base. This will involve creating engaging and informative content, including articles, guides, tutorials, and videos, to facilitate knowledge transfer and skill development among team members.

Key Responsibilities:

  • Develop and maintain knowledge libraries using advanced information architecture methods to ensure seamless access and usability for both employees and AI systems.
  • Capture tacit knowledge from subject matter experts through interviews, workshops, and documentation sessions and translate it into structured and accessible formats for broader dissemination.
  • Audit and review the knowledge base regularly to ensure accurate, relevant, and up-to-date information and make necessary updates or improvements.
  • Format content for AI-driven knowledge management solutions that improve information discovery, retrieval, and utilization.

Requirements:

  • 2+ years of proven experience in knowledge management, content development, information architecture, or instructional design.
  • Understanding of knowledge center support methodologies to build a knowledge base that is effective for staff and partner consumption.
  • Ability to meet tight timelines and attention to detail.